Application Service Desk Analyst

DesignerStudio; Dartford; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading technology firm in Dartford is seeking a motivated Application Service Desk Analyst to provide technical support to users. This hybrid role involves troubleshooting application issues, maintaining documentation, and assisting with updates. Ideal candidates will have strong communication skills and some scripting knowledge. Join a dynamic IT team with excellent company benefits.

Benefits

Company pension

On-site parking

Death in Service cover

Sick pay

Qualifications

• Experience in 1st Line Application Support (essential).
• 2 years in application support or customer service (preferred).
• Junior developer experience is a bonus.

Responsibilities

• Respond to support queries via phone, email, or tickets.
• Troubleshoot and escalate technical issues.
• Write simple scripts (Python, PowerShell, JavaScript).
• Maintain support documentation.
• Log and track incidents.

Skills

Strong communication skills

Customer service skills

Basic scripting knowledge (Python, PowerShell, JavaScript)

Calm under pressure

Problem-solving skills

Education

Degree in IT/Computer Science or equivalent

Tools

Salesforce Remedyforce

Jira

Job description

Job Title: Application Service Desk Analyst

Location: Dartford/Hybris

Salary: GBP27,500 - GBP29,000 (depending on experience)

About The Role

Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities

Respond to support queries via phone, email, or tickets

Troubleshoot and escalate technical issues

Write simple scripts (Python, PowerShell, JavaScript)

Maintain support documentation

Help users with application use and setup

Log and track incidents (using Salesforce Remedyforce, Jira)

Assist with testing updates and fixes

Work closely with IT and development teams

Shift work and some on call

What Youll Need

Experience In 1st Line Application Support (essential)

Strong communication and customer service skills

Basic scripting knowledge (Python, PowerShell, JavaScript)

Familiarity with IT support tools and processes

Calm under pressure and good at problem-solving

ITIL Foundation (preferred)

Qualifications & Experience

Degree in IT/Computer Science or equivalent (preferred)

2 years in application support or customer service (preferred)

Junior developer experience a bonus

Benefits

Company pension

On-site parking

Death in Service cover

Sick pay

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