Application Production Support

Natobotics; Sheffield; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an MFT Engineer to join their dynamic team. This role involves administering MFT infrastructure, providing critical support, and driving process improvements. You will work in a collaborative environment, participating in crisis management and mentoring new team members. The position offers an exciting opportunity to engage with emerging technologies while ensuring service excellence. If you are driven and possess strong analytical skills, this role is perfect for you, providing a platform to enhance your technical abilities and contribute to impactful projects.

Qualifications

• Experience in Application Production Support and ITIL practices.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Administer MFT infrastructure and provide L2/L3 support.
• Participate in crisis calls and ensure timely resolution of incidents.

Skills

Application Production Support

Analytical Skills

Problem Management

Communication Skills

Tools

ITIL

Agile Methodologies

Job description

Role: MFT Engineer

Location: Sheffield UK (2-3 days per week)

Contract Role

Job Description

Mandatory Skills:

APPLICATION PRODUCTION SUPPORT

Desirable Skills:

ITIL EXPERT

1. Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications, onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.
2. Work in rotating shifts and provide out of hours support on a rotation basis to support the services.
3. Identify operational, audit, compliance risks/issues and contribute to mitigate the same.
4. Participate in crisis calls for service recovery, MIRs, and SIPs.
5. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
6. Work on critical/complex incidents and ensure completion within agreed deadlines.
7. Participate in POCs and other technical initiatives. Create/maintain knowledge base through documentation, KT sessions.
8. Share technical knowledge and skills with team members to build/uplift capabilities.
9. Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
10. Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations, etc.
11. Promote/drive process improvement, automation to improve efficiencies and reduce toil. Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability, and robustness including disaster recovery features.
12. Knowledge of Service Management (Change, Incident, and Problem) and Agile methodologies.
13. Ability to work independently with minimal supervision and with a sense of ownership and accountability.
14. Strong written, verbal, and interpersonal communication skills.