Application Operations & Training Analyst

The Hillingdon Hospitals NHS Foundation Trust; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

The Hillingdon Hospitals NHS Foundation Trust is seeking an experienced professional to support application management within the Digital Services portfolio. You will provide end-user support, handle incidents and changes, and assist with training to optimise business processes across NHS applications.

Collaborating with the Digital Applications team and external suppliers, you will contribute to strategic planning of current and future configurations while ensuring security and compliance

Responsibilities

• The post holder delivers end-user support, training, and all processes relating to Application Management for one or more Digital Applications within the team’s portfolio.
• The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary.
• The post-holder will assist in the development of specifications for any change requests set against the team’s application portfolio.
• The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in a variety of work streams within wider Digital Services projects or programmes.
• The post holder will also deliver training programmes for the application portfolio to ensure that business processes are optimised.

Job description

The Hillingdon Hospitals NHS Foundation Trust is seeking an experienced professional to support application management within the Digital Services portfolio. You will provide end-user support, handle incidents and changes, and assist with training to optimise business processes across NHS applications.

Collaborating with the Digital Applications team and external suppliers, you will contribute to strategic planning of current and future configurations while ensuring security and compliance