Application Manager

Experis Austria; Liverpool; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Unknown company in Liverpool is seeking an experienced Application Manager to lead the operational management of a portfolio of enterprise applications spanning Finance, HR, Risk and Compliance. The role is based in Liverpool with hybrid working and a competitive benefits package.

You will oversee day-to-day performance, governance and lifecycle management, ensuring security, reliability and alignment to business priorities while partnering with senior stakeholders and suppliers.

Qualifications

• Experience managing enterprise application portfolios in complex corporate environments.
• Knowledge of enterprise applications and SaaS environments.
• ITIL and service management best practices.
• Experience leading major incidents, problem management and service improvement initiatives.
• Strong supplier and vendor management experience.
• Knowledge of application security and operational controls.
• Experience working in regulated environments such as Financial Services or related sectors.
• Excellent stakeholder management and communication skills.

Responsibilities

• Own application service performance, availability and operational resilience.
• Lead major incident, problem and change management activities.
• Manage strategic technology suppliers and service partners.
• Drive service improvements and reduce recurring issues.
• Ensure governance, risk management and audit compliance.
• Support application change, service transition and operational readiness activities.
• Provide reporting on service health, risks, costs and priorities.
• Build strong relationships with senior stakeholders across Finance, HR, Risk and Compliance functions.
• Lead and develop internal application support capability.

Skills

Application Manager

Service Delivery Manager

ITIL

Supplier management

Stakeholder management

Security controls

SaaS environments

Job description

Application Manager, Functions Technology

Liverpool | Hybrid Working

£Competitive + Benefits

We're working with a highly respected financial services organisation seeking an experienced Application Manager to lead the operational management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions.

This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across a business-critical portfolio.

The Role

As Application Manager, you will be responsible for the day-to-day performance, governance and lifecycle management of a portfolio of enterprise applications. Working closely with senior business stakeholders, technology teams and third-party suppliers, you'll ensure services remain secure, reliable and aligned to business priorities.

You'll lead application support teams, oversee major incidents and service improvements, manage supplier relationships and ensure all applications operate within regulatory, security and governance requirements.

Key responsibilities include:

• Owning application service performance, availability and operational resilience
• Leading major incident, problem and change management activities
• Managing strategic technology suppliers and service partners
• Driving service improvements and reducing recurring issues
• Ensuring effective governance, risk management and audit compliance
• Supporting application change, service transition and operational readiness activities
• Providing clear reporting on service health, risks, costs and priorities
• Building strong relationships with senior stakeholders across Finance, HR, Risk and Compliance functions
• Leading and developing internal application support capability

About You

We're keen to speak with candidates who have experience managing enterprise application portfolios within complex corporate environments. You'll ideally have:

• Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar
• Strong knowledge of enterprise applications and SaaS environments
• Practical experience of ITIL and service management best practices
• Experience leading major incidents, problem management and service improvement initiatives
• Strong supplier and vendor management experience
• Knowledge of application security, access management and operational controls
• Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors
• Excellent stakeholder management and communication skills

Desirable Experience

• ITIL certification
• Financial Services or Wealth Management experience
• Experience managing application support teams and matrix resources
• Exposure to audit, risk and regulatory frameworks