Application & Infrastructure Support Specialist

Driver Hire Borders; Dublin; On-site; GBP 35,000 - 55,000; Full time

Job summary

C&C Group is seeking an Application Support & Infrastructure Support Specialist to ensure robust IT Infrastructure. With responsibilities including installation, management, and support of IT devices, as well as providing second-line support, this role demands a proactive individual with strong experience in IT systems and networking. Join a leading drinks company that values sustainability and diversity in its workforce.

Qualifications

• 5+ years of experience in IT Support.
• Good knowledge of Microsoft technologies and cybersecurity.
• Experience with tools like ServiceNow is beneficial.

Responsibilities

• Install and manage IT devices, ensuring security compliance.
• Provide 2nd line support and maintain system uptime.
• Collaborate with IT Security to manage infrastructure security.

Skills

Windows 10/11 support

Office 365

Active Directory

MS Teams

SharePoint

Network management

Cybersecurity knowledge

Education

ITIL certification

Tools

ServiceNow

Autopilot

Job description

C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

About the Role

We’re looking for an Application Support & Infrastructure Support Specialist in Dublin, the role will be responsible for ensuring C&C Group has a robust and scalable IT Infrastructure that meets the needs of existing and future business, while maintaining standards and best practices set by Group I.T

Key outputs

• Install, manage, and support IT devices, telephony (laptops, desktops, mobile and fixed). Ensure devices are secure and compliant with IT company policies.
• Provide installation, management and technical support for all elements of the IT End Points. Test solutions so that they are fit for purpose and use.
• Provide 2nd line technical support, maintaining system uptime and minimising disruptions to guarantee the smooth running of manufacturing and warehouse operations.
• Maintain asset inventory of hardware within assigned territory where required.
• Comply with agreed processes and procedures for incident, service request and problem management.
• Identify and assist in the remediation of service impacting issues. Escalate incidents following predefined procedures where the resolution falls outside agreed service level agreement targets.
• Continuously collaborate with the IT Security team to ensure we have the appropriate infrastructure security policies and tools, identifying the threat landscape and removing threats and breaches from misuse, malicious activity or service failure.
• Travel to C&C group sites to support deskside support, change programs, maintenance, audit and BAU
• Research new technologies and solutions. Ensuring a good understanding of current technology landscape and future direction of products / services being offered.
• To provide out-of-hours support when necessary and appropriate.

About you

• Min 5 years’ experience supporting with Windows 10/11, Office 365, Active Directory, MS Teams, and SharePoint. DNS/DHCP, A/D Groups, NTFS & Share permissions.
• Good knowledge of triaging server and storage technologies, including Azure servers and Azure infrastructure, Windows operating systems, middleware and firmware, mail administration, Print solutions, LAN/WAN components and network management including IP telephony, IP routing, WiFi Technologies
• Knowledge of Android OS and mobile device management.
• Knowledge of cybersecurity, patching, and endpoint protection.
• Experience with unattended windows O/S build processes and imaging utilities.
• Experience with tools like ServiceNow and Autopilot.
• ITIL certification or experience in an ITIL environment is a plus (min V3 or V4 foundation).

Please see attached for full job description and person specification

About Us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [e-mail]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/