Application Engineer Specialist

Protolabs; Telford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading manufacturing firm in Telford is hiring an Application Engineer Specialist to provide technical expertise and support to its EMEA customer base. Responsibilities include evaluating customer requirements and managing complex projects. The ideal candidate will have experience in mechanical engineering, 3D CAD modelling, and a customer-centric approach. This permanent role offers development opportunities and benefits including 25 days holiday and life insurance.

Benefits

Employee Discount scheme

Life insurance policy

Health and wellbeing support

Growth opportunities

Qualifications

• Experience in mechanical or manufacturing engineering or related field.
• Ability to read 2D CAD drawings.
• Experience or knowledge of injection moulding design principles required.

Responsibilities

• Provide in-depth technical support to EMEA customer base.
• Evaluate customer requirements for strategic projects.
• Coordinate with various departments to manage customer projects.

Skills

3D CAD modelling

Customer-Centric Approach

Problem solving

Attention to detail

Education

BA/BS degree or equivalent experience

Tools

CNC machining

Plastic injection moulding

3DP process knowledge

Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

For our office in Telford, we are looking for an Application Engineer Specialst to provide an in-depth level of technical expertise.

What you'll do:

• Supporting the wider EMEA customer base with service line specific, pre or post, in-depth technical support.
• Work closely with operations teams to ensure viability of complex, out of process or replacement part proposals to ensure clear alignment on execution strategy.
• Establish best practice methodologies for achieving customer requirements through our factory or network partners.
• Gain a solid understanding of the customer’s technical requirements and ability to make design changes and communicate appropriate solutions.
• Evaluate customer requirements to best manage expectations and risks for strategic projects.
• Thoroughly review and evaluate customer supplier 3D CAD data, DFM, and RFQ’s and assist the customer in working through recommended or required changes to meet their part requirements.
• Provide technical guidance to sales and customers regarding process capabilities and limitations.
• Balance the objective of satisfying the customer requests with the best fulfilment path with consideration to potential of downstream risks to deliver acceptable parts of schedule.
• Coordinates with technical operations, contracts, quality and process engineering departments to manage in depth projects with out of process customer requirements.
• Local trade show, webinars or live talk support may be required
• EMEA languages – French/English/German - desired

What it takes:

• Experience with 3D CAD modelling software and ability to read 2D CAD drawings
• Experience in mechanical or manufacturing engineering or related field
• Experience or knowledge of plastic injection moulding, CNC machining or 3DP process; or the mechanical design principles of designing for injection moulding is highly desired.
• Formal education (BA/BS degree) or equivalent experience required
• Customer-Centric Approach: Customer at the forefront of everything
• Goal oriented and comfortable with meeting or exceeding clearly defined metrics
• Problem solving skills and strong sense of urgency
• Excellent attention to detail is a must

What's in it for you:

• Growth-oriented company with a focus on your development journey through regular feedback and discussions
• Open and welcoming corporate culture globally
• Extensive e-learning platform with 300+ training courses and on-site sessions, including internal leadership training
• Onsite car parking, bicycle storage, and convenient public transport links
• Newly built canteen with free hot drinks
• Employee Discount scheme with savings across thousands of UK retailers
• Employee wellbeing culture with mental health support, wellbeing portal, and psychologist assistance
• Monetary-based Reward Schemes for recognition, referrals, anniversaries, and life events
• 37.5 hours per week, permanent contract
• 25 days holiday entitlement plus Bank Holidays, increasing with length of service.
• Life insurance policy for eligible employees – 4 x base salary

If this role sounds interesting to you, we look forward to receiving your CV.