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Application Engineer (German speaking)

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Guildford

On-site

GBP 30,000 - 45,000

Full time

Yesterday
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Job summary

A leading company in technical solutions seeks a skilled Technical Support Engineer to provide exceptional customer service and develop applications for Hydronix products. Candidates must have relevant engineering qualifications, fluency in English and German, and a proactive attitude towards learning and application development. This on-site role offers an excellent opportunity for those wishing to grow within a dynamic team, with potential hybrid options following successful training.

Qualifications

  • Minimum 2 years in a customer-facing role in a similar industry.
  • Experience in managing and creating technical documentation.
  • Ability to read and implement electrical/electronic schematics.

Responsibilities

  • Provide real-time technical support to customers and integrators.
  • Conduct site visits for market and technical feasibility evaluation.
  • Manage in-house Knowledgebase to help customers become self-sufficient.

Skills

Customer Support
Technical Documentation
Application Development
Fluency in German
Fluency in English
Microsoft Office Competence
Problem Solving

Education

Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering

Tools

Basic Hand and Power Tools

Job description

The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations-delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

  • Provide real-time technical support to customers, resellers, and integrators.
  • Deliver training sessions (both on-site and via multimedia).
  • Create, update, and maintain technical documentation and user guides.

Application Development

  • Identify, understand and develop new application opportunities from enquiries and trade events.
  • Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
  • Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
  • Produce technical manuals reports to a high professional standard.
  • Manage in-house Knowledgebase aiming to help customers become self-sufficient.
  • Firmware and Software Products testing.

Qualifications and Experience:

Essential:

  • Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
  • CEFR C1/C2 fluency in German both spoken and written
  • CEFR C1/C2 fluency in English both spoken and written
  • Minimum of 2 years in a customer-facing role in similar industry.
  • Minimum of 2 years' experience managing and creating technical documentation, e.g. user guides.
  • Ability to read and implement electrical/electronic schematics and wiring diagrams.
  • Competence in Microsoft Office applications (Word, Excel, PowerPoint).
  • Practical experience using basic hand and power tools.
  • Full clean UK Driving Licence (Category B).

Desirable:

  • Experience with PLC programming

General Information:

  • Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
  • Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.
  • Reporting to: Technical Manager.
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