Application Engineer

ZipRecruiter; West Torrington; On-site; USD 75,000 - 102,000; Full time

Job summary

A leading company in the adhesive technology sector is seeking an Application Engineer to provide technical solutions and manage projects. With a focus on customer support, the role requires a BS/BA in Engineering and proficiency in Microsoft Office. Competitive salary and comprehensive benefits are offered to attract skilled professionals.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401K)

Generous Paid Time Off

Tuition Reimbursement

Training & Development

Qualifications

• 3+ years of experience in specialty materials or specialty chemicals.
• 3+ years of experience in customer technical support.
• Detail-oriented and open to new learning.

Responsibilities

• Provide technical solutions and support to customers and sales teams.
• Manage projects and develop testing plans.
• Enhance Dymax sales with technical training.

Skills

Technical Support

Problem Solving

Project Management

Customer Advocacy

Communication

Education

BS/BA in Engineering

Tools

Microsoft Office

Job description

Job DescriptionJob Description

About Us

We are only accepting applications through verified recruitment websites listing our job postings (i.e. LinkedIn, Workable, Indeed, etc). Dymax will only contact potential candidates from email addresses in @dymax.com.

Dymax, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Dymax is globally recognized as a pioneer in the development of light-curable adhesives and curing equipment. Today, our expansive portfolio of innovative adhesives, coatings, and maskants are supported by dispense solutions and cutting-edge UV and LED light-curing equipment. Unlike our competitors who supplying standard products, Dymax focuses on the customer experience by tailoring solutions that help customers lower costs, reduce their carbon footprint, improve efficiency, and drive profitability. Our focus on being a customer intimate organization has led us to where we are today: a rapidly expanding force within our industry, an innovative product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

About You

We’re seeking a resulted-focused, innovative, self-driven, and well-qualified individual to join our talented team as an Application Engineer. In this role, you will be expected to provide custom solutions to technical issues from customers and sales teams by managing projects and resources, testing, evaluating, problem-solving, and at-customer troubleshooting adhesive and equipment. Also, by providing specs, technical feedback, and in-field answers concerning operation and maintenance.

You will:

• Optimize application recommendations and root cause conclusions by providing expert, timely support to Territory Managers, sales partners, and customers by at-customers location, presentations, telephone, and video call support, review and optimize current processes.
• Complete technical projects within established timelines by validating project objectives, developing test matrices, data collection, analysis techniques, other testing plans, and reporting formats.
• Determine the viability of project requests by assessing efficiencies, costs, and resource demand – and by proposing alternative approaches as necessary.
• Efficiently present information and recommendations by reviewing technical specifications and engineered drawings then by interpreting and relaying data to customers and principals in concise, clear, and easy-to-understand formats.
• Enhance Dymax sales by partnering Territory Sales Managers and sales partners – often at customer locations – in the design, manufacture, and development of new or revised product offerings. Also, by adapting current and new products to meet customer needs.
• Build product awareness and Dymax product use capabilities by the in-territory technical training of Territory Sales Managers, sales channel partners, internal stakeholders, and external customers.
• Provide outstanding customer advocacy by developing and maintaining expertise in AE laboratory equipment operation, test methods, new test methods as needed, and by providing extraordinary standards of customer service.
• Provide highest standards of technical support by maintaining expertise in customer processes, assigned technical and market fields, inclusive of competitive technologies and products.

Requirements

You should have:

• BS/BA degree in engineering – preferably in chemistry, science, or materials
• Proficiency with Microsoft Office and Windows-based software essential
• 3+ years of experience in specialty materials or specialty chemicals.
• 3+ years of experience in customer technical support
• Precise, detail-oriented, but with thirst for understanding and trying new things.

Salary: $75,000-$102,000

Benefits

Dymax offers its employees:

• Attractive salaries
• Personal growth opportunities
• Excellent benefits packages that include:
• Health Care Plan (Medical, Dental & Vision) - effective date of hire
• Retirement Plan (401K)
• Life Insurance (Basic, Voluntary & AD&D)
• Generous Paid Time Off and Public Holidays
• Short-Term and Long-Term
• Free uniforms and footwear
• Training & Development
• Tuition Reimbursement
• Wellness Resources

Dymax takes the compensation of its employees very seriously and considers several factors when determining the total compensation package including but not limited to location, market range, skills, knowledge, experience, and abilities. The base salary range represents the low and high end of the Dymax salary range for this position. Actual salaries will vary and may be above or below the range. The range listed is just one component of Dymax’s total compensation packages for employees.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Dymax provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , color, , , , , status, domestic violence status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws.