Application Customer Technical Advisor

Womentech Network; England; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Be Well program

Hybrid work culture

Job summary

Kyndryl is seeking a Customer Technology Advisor to join our Go-To-Market team. You will be at the forefront of revolutionizing enterprise technology with AI at the core, working with Kyndryl Consult Partners and customer partners to drive opportunities, deliver high-impact demos, and exceed expectations.

In this role, you’ll serve as a trusted advisor, shaping how our consulting practice operates today and evolves for the future.

Qualifications

• Deep domain knowledge of enterprise technical solutions and services.
• Proven ability to translate complex technical knowledge into actionable customer insights and winning solutions.
• Track record in consultative selling and pre-sales solutioning.
• Industry certifications in focus areas (Applications, Cloud, Data, AI).
• Experience selling complex technical services to multi-industry enterprise clients.

Responsibilities

• Lead end-to-end pre-sales activities ensuring quality and compliance.
• Support Sales, Pre-Sales, and Delivery across consulting and architecture.
• Architect enterprise solutions addressing complex business requirements.
• Collaborate with stakeholders to create winning proposals and co-create solutions.
• Articulate the value of Kyndryl capabilities to customer stakeholders.

Skills

Domain knowledge

Solutioning

Consultative selling

Certifications

Complex sales

Education

Bachelor’s or Master’s degree

Job description

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Join our dynamic Go-To-Market team as a Customer Technology Advisor, where you will be at the forefront of revolutionizing enterprise technology solutions with AI at the core. Working closely alongside Kyndryl Consult Partners and customer partners, you will leverage your deep solution expertise to drive targeted opportunities, deliver high‑impact demos, and exceed customer expectations.

In this pivotal role, you will serve as a trusted advisor and visionary, establishing our authority in the industry through compelling technical storytelling and consultative selling. You will have a unique opportunity to shape how our consulting practice operates today and evolves for the future.

What You Will Do

• Lead the Pre‑Sales Process: Coordinate end‑to‑end pre‑sales activities, ensuring solution quality, compliance verification, and adherence to Kyndryl best practices.
• Support Cross‑Functional Activities: Partner with Sales, Pre‑Sales, and Delivery teams to support Consulting, Advisory, and Architecture initiatives alongside Customer Partners.
• Architect Enterprise Solutions: Identify complex business and technical requirements, leveraging Kyndryl's capabilities to generate winning, profitable, cross‑practice solutions.
• Drive Strategic Collaboration: Collaborate with internal and external stakeholders to produce winning proposals and co‑create optimal technical solutions.
• Articulate Technical Value: Convey the benefits of Kyndryl's capability portfolio to customer stakeholders through clear, articulate communication tailored to their unique business needs.
• Nurture Alliance Partnerships: Actively build and cultivate relationships with external alliance partners to co‑create high‑value joint offerings.
• Deliver Compelling Demonstrations: Develop and present impactful proof‑of‑concepts, prototypes, and demonstrations that showcase tangible value to clients.
• Demonstrate Domain Authority: Leverage external certifications and end‑to‑end expertise across application services and subdomains to establish technical credibility.

Becoming a Customer Technology Advisor at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well‑rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non‑technical areas, or move vertically into senior leadership or specialized domain roles. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Deep domain knowledge of application services offerings and enterprise technical solutions.
• Proven ability to translate complex technical application knowledge into actionable customer insights and winning solutions.
• Demonstrated track record in consultative selling and pre‑sales solutioning.
• Industry‑recognised technical expertise supported by certifications in key focus areas (, Applications, Cloud Services, Data, AI).
• Experience selling complex technical services to multi‑industry enterprise clients.

Preferred Skills and Experience

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, or a related field.
• Experience building co‑sell strategies and joint solutions with major cloud hyperscalers or strategic alliance partners.
• Broad understanding of adjacent technology subdomains, including hybrid cloud deployment and data architecture.

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.