Application Architect ServiceNow (CSM / S2P)

Experis - ManpowerGroup; London; Remote; GBP 1,000; Full time

Job summary

A leading company seeks an Application Architect specialized in ServiceNow with expertise in Customer Service Management and Source-to-Pay for a 12-month remote contract. The role focuses on end-to-end implementation, ensuring robust solutions aligned with best practices, and requires excellent collaboration with stakeholders.

Qualifications

• Proven experience in delivering ServiceNow CSM and S2P implementations.
• Strong understanding of ServiceNow platform architecture and best practices.
• Ability to work in fast-paced, multi-stakeholder environments.

Responsibilities

• Lead end-to-end implementation of ServiceNow CSM and S2P modules.
• Collaborate with stakeholders to capture requirements and define scope.
• Configure and deploy ServiceNow capabilities with minimal customization.

Skills

Communication

Problem Solving

Analytical Skills

Tools

ServiceNow

Job description

Role: Application Architect ServiceNow (CSM / S2P)

Location: UK Remote

Duration: 12 Months

Day rate: £695 (Umbrella PAYE)

Must be a UK National eligible for BPSS

About the Role:

We are looking for a highly skilled ServiceNow Consultant with expertise in Customer Service Management (CSM) and Source-to-Pay (S2P) to support the greenfield implementation of both modules in a dynamic and collaborative environment.

This is a key role in a major digital transformation programme, with a focus on designing and delivering robust, scalable solutions aligned to ServiceNow best practices.

Key Responsibilities:

• Lead or contribute to the end-to-end greenfield implementation of ServiceNow CSM and S2P modules.
• Collaborate with business and technical stakeholders to capture requirements, define scope, and translate needs into functional solutions.
• Configure, develop, and deploy out-of-the-box ServiceNow capabilities for CSM and S2P, minimizing customisation.
• Ensure seamless integration with existing systems and data sources where necessary.
• Support user acceptance testing, training, and change management activities.
• Provide expert guidance on platform governance, data modelling, workflow design, and automation opportunities.
• Deliver clear documentation and knowledge transfer to internal teams.

Key Requirements:

• Proven experience in delivering ServiceNow CSM and/or S2P (Source-to-Pay) implementations - ideally greenfield projects.
• Strong understanding of ServiceNow platform architecture and best practices.
• Ability to work in fast-paced, multi-stakeholder environments.
• Excellent communication, problem-solving, and analytical skills.
• ServiceNow certifications in CSM and/or Procurement/Sourcing are a strong advantage.