Application and Project Assistant

Frasers Hospitality; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hospitality firm as an Application and Project Assistant, where you'll play a pivotal role in enhancing the digital experience for guests. This entry-level position involves coordination and support of various technology-driven projects in a dynamic environment, while also engaging with multiple stakeholders to ensure seamless service delivery.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniforms provided

Wellness Campaign Days

Access to Wagestream

Employee Assistance Programme

Qualifications

• Proven experience within IT or hospitality.
• Willingness to learn hospitality systems.
• Good understanding of business applications.

Responsibilities

• Support the end-to-end digital customer journey.
• Assist the Technology team with project delivery.
• Maintain system documentation and task logs.

Skills

Organised

Detail-oriented

Multitasking

Communication

Interpersonal skills

Education

Proven experience in an administrative, coordination, or support role

Tools

Microsoft Office

Job description

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Field Based Role

At

Competitive Salary - 45 Hours Per Week

Field Based Role

At MHDV, we’re passionate about delivering memorable guest experiences powered by smart, intuitive technology. We're excited to announce that we are now recruiting for an Application and Project Assistant to join our growing Technology team.

In this pivotal role, you'll play a key part in ensuring our hotels and staff are supported by the very best digital platforms and business systems—enabling exceptional service and seamless guest journeys. You'll support the delivery of innovative application solutions, shape business-enabling systems, and help drive the adoption of emerging technologies such as AI.

This role combines application support with project coordination, giving you a unique opportunity to work across a variety of systems and hotel environments. You'll collaborate with internal teams, third-party vendors, and wider business stakeholders to ensure application initiatives and technology projects are delivered efficiently and effectively.

What You’ll Be Doing

Application Support & Coordination

• Own and maintain the Group’s application strategy, supporting the end-to-end digital customer journey in line with evolving technology trends.
• Drive ongoing improvements to application integrations—particularly those connected to our core PMS, Oracle Opera.
• Maintain system documentation, access rights records, license tracking, and support materials.
• Coordinate with vendors on patching, minor issue resolution, and enhancements.
• Support onboarding and rollout of new applications through training coordination and communication.
  
  

Project Administration

• Assist the Technology team with the full lifecycle of project delivery—from initiation to post-implementation.
• Maintain detailed project documentation, task logs, risk registers, and budget reports.
• Support scheduling of project meetings, updates, and deployment communications.
• Assist in user acceptance testing (UAT) for application changes and upgrades.
  
  

Stakeholder & Vendor Engagement

• Liaise between hotel teams, IT colleagues, and third-party vendors to ensure smooth communication and support.
• Maintain key records on application vendors, SLAs, and contract renewal schedules.
• Support vendor evaluations and contract renewals as required.
• Collaborate with Group Head Office to ensure all systems and practices align with global policies, while using your insight to positively shape future standards.
  
  

Essential Skills & Experience

• Proven experience in an administrative, coordination, or support role (preferably within IT or hospitality).
• Organised and detail-oriented with strong multitasking skills.
• Good understanding of business applications and willingness to learn hospitality systems.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Excellent communication and interpersonal skills.
  
  

Desirable Skills

• Experience with hospitality platforms such as Opera PMS, POS systems, or CRM solutions.
• Familiarity with project management tools like Asana, Trello, or Microsoft Project.
• Awareness of ITIL framework or service management concepts.
  
  

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastic from our day-to-day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a key focus for everyone.
• We have moved to a chemical free cleaning system in our properties with an enzyme based eco-friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
  
  

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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