Application Analyst - Team Lead

Metropolitan Thames Valley; Nottingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A community-focused housing organization seeks an Application Team Leader in Nottingham. The role requires experience in managing a small team and supporting key business applications. The successful candidate will ensure team effectiveness and provide technical expertise. Benefits include 28 days annual leave, hybrid working, and a strong commitment to equality and inclusion.

Benefits

28 days annual leave

Enhanced pension

Health cash plan

Cycle2work scheme

Career progression opportunities

Qualifications

• Experience in supporting Business Systems applications.
• Proven track record in second/third line support.
• Experience managing a small team.

Responsibilities

• Ensure team training and development.
• Manage and guide the team effectively.
• Embed coaching culture and monitor performance.
• Resolve escalations and complaints.

Skills

SQL

Team management

Excellent communication

Decision-making

Organizational skills

Troubleshooting

SLA management

Tools

NEC Housing

Job Manager

DRS

Nourish

Job description

This role

As an Application Team Leader, you will be experienced in supporting MTVH’s Business Systems Housing applications (NEC Housing, DRS, Job Manager, Nourish, etc.) and currently providing application support and technical expertise.

1. Ensure all Application Analysts are trained, managed, and developed effectively to meet the needs of the business and in accordance with MTVH policies and procedures.
2. Manage a small team and provide effective guidance.
3. Embed a culture of coaching, whilst nurturing strengths and identifying areas for improvement.
4. Provide technical expertise and solutions that challenge the status quo, to best fit the needs of the business.
5. Allocate tasks effectively to ensure work is delivered within the timescales agreed with stakeholders.
6. Monitor the team's work, check quality, and review operational performance.
7. Resolve escalations and complaints.
8. Ensure regular retrospectives/lessons learned sessions are undertaken and actions followed up.

Working Hours: between 08:00 to 18:00, Monday – Friday. This position is suitable for hybrid working, with at least 1 day per week office attendance required.

What you'll need to succeed

1. Current knowledge and experience in supporting key Business Systems applications NEC Housing, DRS, Job Manager, Nourish, etc.
2. Experience of system support, enhancement, configuration, troubleshooting, and fault diagnosis.
3. Experience in managing a small team.
4. Excellent communication, decision-making, and leadership skills.
5. Strong organisational and time-management skills.
6. Demonstrable track record of providing second/third line support for applications in a similar environment and managing SLAs.
7. Experience of working with third-party suppliers and internal teams.
8. Knowledge of SQL (preferable).

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro-rata for part-time) per year.
• 2 volunteering days per year for community help.
• An additional ‘Beliefs day’ once a year for an extra day off.
• Supported family-friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days of annual leave per year.
• Life assurance cover 3x your salary.
• Cycle2work scheme.
• Hybrid Working - dependent on job role and department.
• Health cash plan scheme for healthcare needs, with family add-ons.
• Tenancy deposit – interest-free loan for rental deposits and season Ticket loan.
• Access to extensive learning and training opportunities via Wisebox platform.
• Colleague virtual social platform and organizational activity updates.
• Career progression opportunities, mentoring, coaching, apprenticeships, and career planning support.
• Employee Assistance Programme supporting wellbeing.

About us

We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organization by viewing our attached document.

Our promise

At Metropolitan Thames Valley Housing (MTVH), we promote equality, diversity, and inclusion. We work collaboratively to serve people better every day, supporting and developing our diverse employees and communities. We are a disability confident employer.

We aim to create an environment where everyone feels comfortable being their true selves, encouraging challenging non-inclusive behaviors and prioritizing wellbeing.

Our Network groups include:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care, and Collaborate demonstrate our focus on people and solving social issues through teamwork.

We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage early application to avoid disappointment.