Application Analyst - Insurance & Reinsurance Systems

ZipRecruiter; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the specialty insurance sector seeks an Application Support Analyst to enhance and support complex insurance systems. In this hybrid role, you'll collaborate with stakeholders to deliver technical solutions, improving system performance and workflow efficiency. The ideal candidate will possess strong knowledge of insurance, SQL skills, and a supportive troubleshooting mindset.

Qualifications

• Experienced analyst or support specialist with knowledge of insurance systems.
• Proficient in SQL and technical documentation.
• Familiar with Lloyd’s data standards and financial systems.

Responsibilities

• Provide analysis and support for in-house insurance systems.
• Translate requirements into technical documentation.
• Collaborate across teams on financial calculations and workflows.

Skills

SQL

Specialty insurance and reinsurance

Technical documentation

Troubleshooting

Tools

Azure DevOps

TFS/GitHub

ServiceNow

Job description

Job Description

Application Support Analyst – Insurance & Reinsurance Systems

The Job

As an Application Support Analyst, you’ll play a vital cross-functional role within the IT function of a dynamic and forward-thinking insurer operating in the specialty and Lloyd’s markets. Sitting in the Database Development Team, you'll support and enhance complex in-house systems that underpin core insurance and finance operations.

This is a hands-on hybrid role combining systems analysis, SQL/database development, and application support. You’ll work closely with business stakeholders to translate regulatory and operational requirements into technical specifications, support month-end processing, and deliver small-scale development solutions.

You’ll be a key player in keeping essential systems running smoothly while helping evolve the technical landscape of the business.

Responsibilities:

• Provide analysis, troubleshooting, and support for complex in-house insurance systems
• Support critical month-end processes and assist in overnight job monitoring and issue resolution
• Translate business and regulatory requirements into clear, actionable technical documentation
• Collaborate across IT and business teams to understand financial calculations and insurance workflows
• Carry out small change development and data updates using SQL/T-SQL
• Assist with testing, data migration, and system upgrades across production and development environments
• Engage with tools like Azure DevOps, GitHub/TFS, and ServiceNow to track and manage workload

About You

You’re an experienced analyst or support specialist with a strong grasp of insurance systems, and you thrive in an environment where finance, technology, and business meet. Here’s what sets you apart:

• Strong knowledge of specialty insurance and reinsurance, particularly in the Lloyd’s and London markets
• Proven experience supporting financially integrated systems involving calculations, reporting, and reconciliations
• Confident writing and interpreting technical documentation and SQL queries (T-SQL)
• Familiarity with Lloyd’s data standards and regulatory reporting
• Hands-on understanding of Verisk / Sequel Eclipse, or similar core insurance platforms
• Experience with Azure DevOps, TFS/GitHub, ServiceNow, and data migration tasks
• Flexible approach to working hours to support critical business cycles when needed
• System testing and troubleshooting mindset

The Company

This organisation is a well-established leader in the specialty insurance space, with operations across the Lloyd’s and global reinsurance markets. Known for their collaborative and performance-driven culture, the company blends tradition with innovation. The team fosters open communication, shared ownership of outcomes, and high standards—creating a supportive environment where your work truly matters.

Salary & Package

A competitive salary and benefits package is available, tailored to experience and expertise.

Process

3-stage interview process conducted remotely or in-person at the London office.

What Should You Do Now?

If this role sounds like your ideal next step and you're ready to contribute to high-impact insurance systems, apply now with your CV. For questions or a confidential chat, reach out directly.