Application Analyst ( DMS)

Michael Page (UK); West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm seeks an Application Analyst for a 12-month hybrid contract, focusing on support for legal applications like iManage. The role involves ensuring continuous service delivery, engaging with stakeholders, enhancing applications, and managing AI integration. Essential skills include experience in legal services and strong technical support capabilities.

Qualifications

• Proven experience in a law firm or legal services environment.
• Strong knowledge of iManage Work for user support and administration.
• Experience with business as usual activities and service continuity.

Responsibilities

• Provide first- and second-line support for legal applications, primarily iManage.
• Ensure consistent delivery of BAU services and assist with application onboarding.
• Collaborate on projects involving AI tools for legal workflows.

Skills

Problem-solving

Interpersonal skills

Communication skills

Knowledge of iManage Work

BAU activities support

Exposure to AI tools

Tools

Office 365

iManage

Job description

• Application Analyst. 12 month Contract. Hybrid ( 2 days office - Birmingham
• Hybrid ( 2 days office - Birmingham ) Starting: July 2025

About Our Client

Michael Page Technology have been assigned to secure an Application Analyst that has experience with DMS, Imanage, BAU, and AI tools and initiatives

Job Description

Application Support & Maintenance

• Provide first- and second-line support for legal applications, primarily iManage, including user administration, configuration, and issue resolution.
• Monitor application performance and work with vendors and IT teams to troubleshoot and resolve issues.
• Support document management processes, version control, metadata, and filing practices.

Business As Usual (BAU) Operations

• Ensure consistent delivery of BAU services, including patching, upgrades, system monitoring, and documentation.
• Assist with application on boarding and off boarding processes for staff.
• Work closely with legal teams to support time-critical legal work flows.

AI & Innovation Support

• Collaborate on projects involving AI tools (e.g., contract analysis, document automation, or legal research applications).
• Assist in the evaluation, implementation, and training of AI-powered applications.
• Support the integration of AI features into existing systems, ensuring data integrity and user adoption.

Stakeholder Engagement & Training

• Liaise with legal professionals to gather application feedback and translate needs into actionable system enhancements.
• Deliver user training and create knowledge base documentation.
• Act as a point of contact between business users and vendors for application issues or improvements.

The Successful Applicant

Essential Experience & Skills:

• Proven experience working in a law firm or legal services environment.
• Strong working knowledge of iManage Work, including user support and administration.
• Experience supporting BAU activities and ensuring service continuity.
• Exposure to or interest in AI tools relevant to legal workflows.
• Excellent problem-solving, interpersonal, and communication skills.
• Ability to manage multiple tasks and work under pressure in a fast-paced professional environment.

Desirable Skills:

• Familiarity with legal applications
• Experience with Office 365, Outlook integration's, and document automation tools.
• Knowledge of ITIL processes and application life cycle management.
• Understanding of data privacy, ethical walls, and compliance in a legal context.

What's on Offer

12 month Contract opportunity

Hybrid ( 2 days in the office)

Daily rate ( DOE)

Interested please apply