Application Analyst

Care Quality Commission; United Kingdom; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

A public health organization in the UK is seeking an Application Analyst to resolve technical issues and support digital services. The ideal candidate should have experience in IT support and be capable of explaining technical information clearly. This full-time role offers a salary of £32,471 to £38,143 based on location, with flexible working options available.

Qualifications

• Experience resolving technical issues and improving service performance.
• Ability to create user-friendly guidance or training materials.
• Experience using Agile, ITIL, or DevOps in a work environment.

Responsibilities

• Resolve application-related incidents and problems.
• Identify patterns and recommend service improvements.
• Oversee configuration and maintenance of digital services.

Skills

Experience supporting digital services or business systems

Ability to explain technical information clearly

Experience in IT support or service management

Job description

Grade C -£32,471 (National) or £38,143 (London – for Londonoffice based or homebased workers within the boundary of the M25) – There isalso an additional homeworking allowance of £581 per annum for those working fromhome.

Contracted Hours:Full time 37 hours per week

Contract Type:Permanent

Location:Home oroffice based, flexible location

Closing date: Tuesday 19 August2025at 11.59pm

Make a difference
Every role at CQC contributes to our mission, if you’relooking for a new role in Technology that gives a true sense of meaningand purpose then you’ve found it! Sentence specific to team or directorate. AsanApplication Analyst, you’ll play a key role in keeping ourdigital services running smoothly helping us deliver safe, effective, andhigh-quality care across the country.

Picture this
Imagine being the go-to person forsolving tricky technical issues, helping teams across CQC stay connected andproductive. You’ll be part of a supportive team that values collaboration andcontinuous improvement.In the last year as anApplicationAnalyst, you might have:

Led the investigation and resolution of arecurring system issue, improving service reliability for hundreds ofusers.

Delivered one-to-one coaching to colleagues onusing new digital tools, helping them feel confident and supported.

The role
You’ll be key in helping usdeliver our work. In this role, you’ll:

Resolve technical issues: Take ownership of application-related incidents and problems, ensuring timely and effective solutions.

Support service improvements: Identify patterns and trends, recommend changes, and help implement improvements that make a real difference.

Manage systems: Oversee the configuration, maintenance, and optimisation of digital services and business systems.

Show us
We’ll be looking for the followingskills, knowledge and experience in your application form:

Experience supporting digital services or business systems, including resolving technical issues and improving service performance.

Ability to explain technical information clearly to non-technical colleagues, including creating user-friendly guidance or training.

Experience working in a fast-paced IT support or service management environment, using tools and frameworks like Agile, ITIL, or DevOps.

Join us at CQC and grow yourcareer in an organisation that values learning, collaboration, and meaning.

Next steps
If you apply, you’ll need to create a profile and complete an online application form.Your application will be completely anonymous.Please see ourinformation for applicantsfor more details on the process.We contact every applicantto let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in theJob Description

If you’d like an informal chat about the role contact – Josh Kility, Service Delivery Lead; [e-mail]. For general enquiries, please [e-mail].

Equity for all
We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds).If this role interests you, we encourage you to apply.Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process,we’ll work with you to remove any barriers. Visit ouraccessibility pagefor more on this. If you’d like to chat, please [e-mail].

We promote a workplace wherefairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See ourED&I pagefor more about this.

We welcomeapplications fromeveryone,and colleagues can find supportand community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your applicationmustreflectyour real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.

Values and vision
We are guided by ourcore values, which shape our work and our culture.
Excellence– being a high-performing organisation.
Caring– treating everyone with dignity and respect.
Integrity– doing the right thing.
Teamwork– learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.