Application Analyst

Birmingham City University; Birmingham; On-site; GBP 38,000 - 45,000; Full time

Job summary

A prominent educational institution in Birmingham is seeking a full-time Application Analyst. In this role, you will provide support for key software services and work towards improving IT operations. Candidates should have a degree, strong communication skills, and a background in application support or development. A foundation in ITIL is essential. The position offers a competitive salary with opportunities for progression.

Qualifications

• Foundation in ITIL based service delivery is essential.
• Candidates from a variety of Application Support or development backgrounds are welcome.
• Proven track record of delivering software services.

Responsibilities

• Provide proactive support for a range of software services.
• Solve complex operational problems with a focus on automation.
• Ensure effective monitoring and maintenance of supported services.

Skills

Excellent communication skills

Analytical skills

Self-motivated

Education

Educated to degree level or above

Tools

OpenID/SAML

PowerPlatform

Microsoft SQL Server

MySQL

IIS

Windows Server

PowerShell

Azure

AWS

Oracle Cloud

Job description

Description

The full-time starting salary is normally £38,050.00 per annum, with progression available in post to £44,131.00 per annum. This role also offers an additional 10% market supplement and a 5% shift allowance.

Grade: F

Permanent, full-time position.

Birmingham City University is a large, diverse, and popular place to study. Defined and driven by our values: We Create Opportunity, We Think Differently and We Build Community – It makes us passionate and proud of our University and our City.

The University is ambitious and has a strong focus on student experience. We are always looking for talented individuals, filled with similar ambition and desire to support and progress our position in the Higher Education space.

Responsibilities

We have an opportunity for an experienced and self-motivated Application Analyst within the Business Applications team. You will provide proactive support for a wide range of software that prop up several key staff, student and public facing services. You will be joining a friendly, passionate team with ambition and drive to improve and modernise Information Technology operations. You will work closely with colleagues from across our University and your responsibilities will include:

• Working with your team to solve complex operational problems covering a broad range of software services supported by several modern technology platforms.
• Contributing towards delivering ITIL aligned services
• A focus on opportunities to automate and streamline activities that support service operation
• Working with your colleagues towards achieving the University’s strategic goals
• Ensure effective monitoring and measurement, aligned with KPIs, to enable proactive maintenance of supported services.
• Work closely with project and other IT teams as well as stakeholders and customers to successfully support services throughout their lifecycle
• Ensure key documentation is maintained for live services
• Serve as a technical subject matter expert for several university software services.
  
  

Day-to-day, you will be focussed on ensuring that our access control system, student records systems, Virtual Learning Environment (including lecture capture), Enterprise Resource Planning, cloud IAM and low-code development platform and several other services are fully supported and well managed. We use a wide range of technologies to deliver these services. These include OpenID/SAML, EntraID, PowerPlatform, Microsoft SQL Server, MySQL, IIS, Windows Server, PowerShell and public cloud services such as Azure, AWS and Oracle Cloud. You will be integral to new service on-boarding, engaging with resource planning to ensure timely work package delivery and Continual Service Improvement. You will report to and work closely with the Senior Application Analyst.

Candidates from a variety of Application Support or development backgrounds will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be able to demonstrate a proven track record of delivering software services.

Please click the below link to download the Job Description:

Job Description

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.