Appeals Review Officer

North Somerset Council; Weston-super-Mare; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established local authority is seeking a dedicated Appeals Review Officer to join their Parking Services team. This role involves processing formal representations, reviewing CCTV bus lane contraventions, and issuing Penalty Charge Notices (PCNs). The ideal candidate will possess excellent communication and IT skills, with a strong attention to detail and experience in customer service. Join a supportive and inclusive environment where you can make a positive impact on the community while enjoying flexible working arrangements and opportunities for professional development.

Benefits

Competitive salary and benefits

Flexible working arrangements

Local Government Pension

Opportunities for professional development

Inclusive Staff groups

Additional annual leave purchase

Dedicated in-house Wellbeing Team

Cycle to Work scheme

Electric Vehicle scheme

Qualifications

• Experience working in a team environment.
• Competent using basic IT equipment and software.
• Excellent written communication skills.

Responsibilities

• Process formal representations and review CCTV contraventions.
• Respond to public enquiries regarding PCNs.
• Assist with internal and external audits.

Skills

Teamwork

Customer Service

Attention to Detail

Decision Making

Written Communication

Education

Level 2 Notice Processing qualification

Tools

Basic IT Equipment

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Appeals Review Officer to join our Parking Services team.

In this role, you will; process formal representations and review CCTV bus lane / moving traffic contraventions and issuing Penalty Charge Notices (PCNs) while ensuring accuracy of data. You will operate as an individual and with other team members. You will be expected to have excellent communication and IT skills (training on bespoke systems will be provided) and be professional at all times. You will be reporting to the Lead Moving Traffic Enforcement Officer and workload will be assigned by the Senior Appeals Officer.

Key Responsibilities:

• Responding to representations against parking and civil enforcement PCNs and adhering to strict timescales and policy
• Answering enquiries from the public regarding their notices
• Reviewing Bus Lane contraventions and issuing bus lane PCNs in conjunction with another appeal/review officer
• Working in a confidential and professional manner
• Working independently and managing own workload without close supervision
• Assisting with internal and external audits as required
• Issuing licences and raising invoices as required
• Assist with Tribunal case management
• Reviewing and preparing case packs for Blue Badge misuse cases as required
• Gather statistics and Freedom of Information requests as required

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories.

However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

• 4+ days in the office
• Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life
• The office remains a shared space with cultural encouragement for clear desk policies

About You

We are looking for an individual who is passionate about delivering fair, consistent enforcement that supports safer, more efficient transport / parking in North Somerset and who possesses the following skills and experience:

Essential Criteria:

• Experience working in a team environment
• Competent using basic IT equipment and software
• Experience dealing with the public and good customer service skills
• High attention to detail
• Experience with decision making
• Willingness to undergo training in relevant legislation and systems
• Excellent written communication

Desirable Criteria:

• Level 2 Notice Processing qualification (training will be provided if not applicable)
• An understanding of parking/bus lane enforcement legislation and regulations
• Ability to apply legislation, policies, and procedures consistently and fairly

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share ourvision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Samuel Bond, Lead Moving Traffic Enforcement Officer, at [e-mail] or 01934 427250.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: To be confirmed.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

DBS

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave.

We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.