APP SUPPORT W/ SQL - AWARD WINNING ORG - CUTTING EDGE TECH - TIP

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and award-winning software development house in Leeds, specializing in Data Analytics and Business Intelligence. As part of the Support Team, you will manage the helpdesk, troubleshoot IT issues, and build relationships with customers while gaining invaluable experience in a fast-paced environment. This innovative firm offers a supportive atmosphere for professional growth and skill development, making it an exciting time to be part of their journey. If you're eager to learn and thrive in the tech industry, this opportunity is perfect for you!

Qualifications

• Previous experience in IT/Software helpdesk role is essential.
• Any BI qualifications are desirable for this role.

Responsibilities

• Manage the support helpdesk, ensuring swift and professional call handling.
• Troubleshoot system and network problems, diagnosing hardware/software faults.

Skills

Problem Solving

Time Management

Customer Service

Written Communication

Teamwork

Commercial Awareness

Education

Graduate Calibre

Tools

ZenDesk

Jira

SQL

PL/SQL

Microsoft SQL Server

Oracle

IBM

Sybase

MySQL

PostgreSQL

NoSQL

Hadoop

Amazon

Job description

Would you like to join a Yorkshire tech success story? This is an award-winning software development house, enjoying enviable growth at the leading edge of Data Analytics and Business Intelligence. A small company with a big heart, an excellent product, and a fantastic partner community, who take their product to market. The brand behind the brand for insights and analytics for many major UK and international software vendors. Due to continued growth, we have an exciting opportunity to join their Support Team.

Education Requirements

Graduate Calibre

Industry

Business Intelligence

Job Location

2 Globe Road, Leeds

Qualifications

Any BI Qualifications Desirable

Work Hours

9am - 5.30pm

Responsibilities

• Managing the support helpdesk at all times, ensuring calls are dealt with swiftly and professionally
• Learning, installing, and configuring the Analytics software
• Prioritising and managing many open cases at one time
• Support for internal IT issues
• Troubleshooting system and network problems, as well as diagnosing and solving hardware or software faults
• Building relationships with external customers and internal teams, sharing knowledge and information
• Providing feedback to the development and product teams
• Supporting the Test team with product testing on projects
• Developing software investigation skills as well as overall test ability

Skills and Experience Requirements

• Previous experience in an IT/Software helpdesk role
• Written communication, problem solving, time management/self-organisation, and commercial awareness
• Ability to pick up new skills quickly and to be able to work in a fast moving, demanding environment
• Great teamwork and customer service skills

Knowledge

• Any Knowledge of Business Intelligence applications, i.e. Qlikview, Tableau, MS Reporting Services. Exposure and knowledge of BI tools would be beneficial
• Knowledge of network administration is desirable

Helpdesk Software – ZenDesk, Jira, SQL, PL/SQL, (Databases Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgreSQL), NoSQL, (Hadoop, Amazon)

This is an open and supportive company where you will be given the opportunity to learn new skills and progress your career in the exciting field of data and analytics. With the incredible market opportunity in this field, we are embarking on our next stage of growth. There has never been a better time to join us!