APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team

TN United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company seeks an APET Incident Improvement Manager for their Amazon Partner Escalations Team in London. This role involves investigating incidents, managing casework, and collaborating with various stakeholders to enhance processes. Candidates should have a Bachelor's degree and experience in data analysis and stakeholder management.

Qualifications

• Bachelor's Degree required.
• Fluent in English.
• Experience in Excel, data analysis, and reporting.

Responsibilities

• Investigate claims with varying severity.
• Manage assigned casework and close investigations.
• Collaborate with business partners across various teams.

Skills

Data analysis

Stakeholder management

Excel

Reporting

Education

Bachelor's Degree

Tools

SQL

Scripting

Job description

Social network you want to login/join with:

APET Incident Imprv. Mgr., EU Trust & Safety - Amazon Partner Escalations Team, London

Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

072c2d7919f2

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Your role and responsibilities:
• Investigate claims with different levels of severity;
• Deep dive into data from various internal systems; propose remedial actions based on investigation findings; produce completed investigation documentation;
• Manage assigned casework and close investigations by meeting expected quality standards and SLAs;
• Consult and collaborate with business partners across DSP Management, Corporate ER teams, Legal teams, PR, 3rd Party Vendors, Audit, and Compliance.

About the team:
The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team, owns all EU-wide initiatives aimed at addressing workplace-related escalations involving Amazon Partners and their employees. Our team provides the EU Amazon Logistics community with knowledge and strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.

The Investigations Manager will carry out critical incident investigations and establish, expand, and standardize our team's internal investigation processes. The Amazon Partner Escalations Awareness process ensures fair and respectful treatment of Drivers and other employees of Amazon Partners. You will contribute to reactive critical cases and proactive incident mitigation.

BASIC QUALIFICATIONS

• Bachelor's Degree
• Fluent in English
• Experience in Excel, data analysis, and reporting
• Experience managing stakeholders in medium to large organizations

PREFERRED QUALIFICATIONS

• Additional EU languages or Arabic is a plus
• Experience managing projects
• Experience improving processes
• Experience in risk/incident management with simple to medium complex investigations
• SQL, scripting, or coding experience is a plus