Apartment Host

The Hoxton; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Hoxton is seeking an Apartment Host in Edinburgh to create memorable experiences for guests. Responsibilities include managing meeting spaces, providing warm welcomes, and collaborating with the events team to ensure smooth operations. Ideal candidates are passionate about hospitality and enjoy teamwork.

Benefits

29 days holiday

Pension

Life insurance

Complimentary food during your shift

Free night at The Hoxton

Ongoing training and development

Time off to volunteer

Recognition rewards

Team events

Discounts across The Hoxton

Qualifications

• Experience in a busy front-of-house role with a genuine care for guest well-being.
• Proactive in understanding guest needs.

Responsibilities

• Be the primary contact for delegates, ensuring they feel welcomed.
• Manage meeting room setup and assist on the floor as needed.
• Collaborate closely with the events team to deliver excellent guest experiences.

Skills

Hospitality

Teamwork

Communication

Job description

Company Description

The Hoxton, Edinburgh

We can’t wait to open our first UK hotel outside of London—and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an Apartment Host to join our team and play a crucial role in launching our brand in this new neighborhood. Reporting to the Events Manager, you’ll be responsible for creating and delivering memorable experiences for our guests, supporting the smooth operation of day and evening functions, meetings, and events, ensuring all guests have a fantastic experience whether for business or social occasions.

The Hox in Edinburgh will feature 214 bedrooms inspired by the Georgian heritage of the building and city, a main restaurant, a large lobby & bar, a significant event space, and The Apartment — our unique meetings and events concept.

More About Us…

The Hoxton is a series of open-house hotels, each located in a neighborhood we love. Since opening our first hotel in Shoreditch, we’ve aimed to offer more than just a place to sleep: style and value go hand in hand, and our spaces encourage guests to mingle with locals and immerse themselves in the neighborhood’s vibrant atmosphere.

Job Description

What’s in it for you...

• Become part of a passionate team dedicated to creating excellent hospitality experiences.
• Competitive hourly salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary food during your shift.
• Enjoy a free night at The Hoxton and a meal for two upon starting.
• Ongoing training and development to support your success.
• Time off to volunteer with our partner charities.
• Recognition rewards like Hox Hero and Nifty Fifty for going the extra mile.
• Participation in diversity and inclusion events to learn, celebrate, and contribute positively.
• Regular team events, including parties and team-building activities.
• The opportunity to work in a creative and rewarding environment that challenges norms.
• Excellent discounts across The Hoxton and the Ennismore group.

What You’ll Do…

• Be the primary contact for delegates, ensuring they feel welcomed and at ease.
• Prepare and maintain the meeting spaces to impress from start to finish.
• Manage meeting room setup, billing, and smooth check-in/out processes.
• Collaborate closely with the events team and hotel staff to deliver excellent guest experiences.
• Provide a warm welcome, handle inquiries, and support guest requests.
• Process payments and assist on the floor as needed.
• Proactively anticipate guest needs and provide solutions to exceed expectations.

What We’re Looking For…

• Individuals seeking authenticity; no suits required.
• A passion for hospitality—be it drinks, meals, events, or accommodation.
• A desire to make a positive impact and create memorable experiences.
• Team players who leave egos at the door and focus on getting things done.
• Open to trying new approaches and doing things differently.
• A fun, friendly personality that can share a laugh even in tight situations.
• Team members who work hard, support each other, and enjoy their work.
• Experience in a busy front-of-house role, with a genuine care for guest well-being.
• Well-connected and personable, knowing many people in the community.
• Proactive in understanding guest needs, often before they express them.
• Skilled at building and maintaining long-lasting relationships.