AOG Support Executive

Avtrade Ltd; Crawley; On-site; GBP 25,000 - 32,000; Full time

Job summary

Avtrade Ltd is seeking a proactive AOG Support Executive to provide 24/7 customer service and manage inventory for aviation clients. This full-time position offers a salary range of £25,510 to £31,887, along with significant benefits such as a £6,000 shift allowance, 25 days holiday, and career progression opportunities. The role involves responding to customer needs in a fast-paced environment, making an impact in the aviation industry.

Benefits

25 days holiday

Company pension scheme

Perkbox discounts

Bupa Healthcare scheme

Cycle to work scheme

Annual company events

Teambuilding and social events

Unlimited hot & cold drinks

Enhanced sick pay

Games room access

Qualifications

• Preferred background in aviation or rotable trading.
• Understanding of aircraft spares and AOG requirements preferred.
• Experience in a 24-hour service environment is a plus.

Responsibilities

• Handle customer out of hours requirements promptly.
• Manage customer accounts and contract requirements.
• Deliver high-quality customer service and respond to AOG requirements.

Skills

Problem solving

Customer service

Flexibility

Job description

This is a full-time position operating on a rotating shift pattern: 2 days (07:00–19:00), followed by 2 nights (19:00–07:00), with 4 days off (4 on, 4 off)

Please note you will also receive an additional £6,000 shift allowance per year, once you have successfully completed your training.

Are you ready to lead the way in the world of aviation? We're on the lookout for an organised and Pro-Active Executive to join our team and help us reach new heights in achieving excellence.

Due to continued growth, we are looking to hire an AOG Support Executive.

Serving the aviation industry since 1985, we are the leading global aircraft component service provider for the aviation industry, specialising in bespoke aircraft Components and Support Solutions.

We are investing in our team to get the world flying again.

We are proud of our strong, diverse teams, who individually and collectively make Avtrade a great place to work. Our dedicated staff enable us to achieve our vision and goals, it is through them that make the biggest difference and what differentiates us from our competitors. We are committed to working with and supporting our employees who are the driving force behind our success, promoting training opportunities and encouraging personal development within the business.

Benefits of working for Avtrade:

• 25 days holiday
• Company pension scheme
• Perkbox - enjoy discounts including supermarket savings, cheap days out or money off a holiday
• Bupa Healthcare scheme
• Holiday buy/sell scheme
• Cycle to work scheme
• Annual company events such as summer and Christmas parties
• Teambuilding and social events
• Departmental BBQ’s
• Unlimited hot & cold drinks
• On-site free Parking along with free EV charging points
• Enhanced sick pay (subject to length of service)
• Games room (Xbox, TV and alternatives to unwind)
• Excellent career progression opportunities
• Ongoing training and regular reviews provide an opportunity for our employees to discuss and further their career paths.
• Trim Trail (1km walk around our scenic grounds)

Function:

To provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers.

Responsibilities:

• Handle all customer out of hours requirements
• Respond to customer AOG and priority requirements in appropriate time frames
• Deliver high quality customer service at all times
• Manage customer accounts and contracts, including specific requirements
• Trade Avtrade inventory by means of exchange, loan and sale
• Purchase items for customer requirements and brokered transactions

Requirements:

• Preferred background in aviation or rotable trading.
• Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
• Preferred previous experience working with customer in a 24-hour service environment..
• Ability to work with a number of existing and new IT systems.
• Be flexible and adaptable with working hours, process and procedures.
• Problem solving ability

Job Types: Full-time, Permanent

Pay: £25,510.00-£31,887.00 per year

Benefits:

• Company events
• Cycle to work scheme
• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Night shift

Work Location: In person

Reference ID: AOG06