Antisocial Behaviour Specialist - Social Housing (Full time, Permanent, 37.5 hours per week)

BCHA; Poole; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a leading charity as an Antisocial Behaviour Specialist to make a significant impact in the communities of Poole. In this important role, you will provide guidance and support in managing cases of antisocial behaviour, ensuring a responsive service that prioritizes safeguarding and inclusion. If you're passionate about building supportive communities and have a deep understanding of ASB legislation and practices, we want to hear from you.

Qualifications

• Proven experience in a housing or related setting.
• Knowledge of ASB enforcement tools.
• Excellent communication skills.

Responsibilities

• Provide coaching to Housing Officers and Team Leaders on AB reports.
• Lead prevention and intervention efforts for ASB cases.
• Manage a robust case management system and conduct regular reviews.

Skills

Knowledge of antisocial behaviour legislation

Experience handling complex ASB cases

Coaching and training skills

Customer-focused approach

Understanding of trauma-informed practices

Job description

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

Position:

Make a real difference in communities. Join us as an Antisocial Behaviour Specialist.

We’re seeking a committed and knowledgeable Antisocial Behaviour Specialist to join our Housing team. In this key role, you’ll provide expert advice, guidance, and training to ensure an effective, trauma-informed response to antisocial behaviour (ASB) across a varied portfolio of general needs, supported, and intensive housing accommodation.

What you’ll do:

• Provide coaching and support to Housing Officers and Team Leaders, enabling them to deliver a person-centred, trauma-informed approach to ASB reports
• Lead on prevention, early intervention, and enforcement, using tools such as ASB action plans, mediation, and recovery actions for complex cases
• Support and embed best practice case management through regular training and coaching, ensuring consistent and high-quality responses across the service
• Oversee a robust case management system and ensure regular case reviews with clear action plans
• Triage all ASB cases for safeguarding concerns, ensuring referrals to statutory services are completed and outcomes tracked in line with service standards
• Keep teams up to date with relevant legislation, ensuring any changes are communicated clearly and reflected in practice
• Work closely with teams to build a supportive and accountable response to ASB that protects victims and addresses the behaviour of perpetrators
  
  

What you’ll bring:

• Knowledge of antisocial behaviour legislation and enforcement tools
• Proven experience handling complex ASB cases in a housing or related setting
• Confident in coaching, training, and supporting teams
• A proactive and customer-focused approach, with a commitment to safeguarding and inclusion
• Understanding of trauma-informed and person-centred working practices
  
  

If you're passionate about building safer, more supportive communities and want to play a key role in shaping how we manage ASB, we’d love to hear from you.

Apply now to help us drive lasting change across our housing services.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 10th July 2025

Requirements:

Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.

Other information:

This is an agile role working across all BCHA locations.