Antisocial Behaviour Specialist - Sociable Housing (Full time, Permanent, 37.5 hours per week)

BCHA; Poole; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading charitable housing association in England seeks an Antisocial Behaviour Specialist to enhance community support and ensure effective responses to antisocial behavior within their housing portfolio. The role involves training, managing cases, and liaising with various teams to provide a comprehensive, trauma-informed approach. Ideal candidates will possess knowledge in ASB legislation and a strong commitment to safeguarding and inclusion. This full-time role offers an opportunity to truly impact communities and promote safer living environments.

Qualifications

• Proven experience handling complex ASB cases in a housing or related setting.
• Understanding of trauma-informed and person-centred working practices.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Provide coaching and support to Housing Officers on ASB.
• Lead on prevention and intervention strategies for ASB cases.
• Triage ASB cases and ensure safeguarding concerns are addressed.

Skills

Coaching

Trauma-informed approach

Customer-focused

Education

Knowledge of antisocial behaviour legislation

Job description

Antisocial Behaviour Specialist - Social Housing (Full time, Permanent, 37.5 hours per week)

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South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

Position:

Make a real difference in communities. Join us as an Antisocial Behaviour Specialist.

We’re seeking a committed and knowledgeable Antisocial Behaviour Specialist to join our Housing team. In this key role, you’ll provide expert advice, guidance, and training to ensure an effective, trauma-informed response to antisocial behaviour (ASB) across a varied portfolio of general needs, supported, and intensive housing accommodation.

What you’ll do:

• Provide coaching and support to Housing Officers and Team Leaders, enabling them to deliver a person-centred, trauma-informed approach to ASB reports
• Lead on prevention, early intervention, and enforcement, using tools such as ASB action plans, mediation, and recovery actions for complex cases
• Support and embed best practice case management through regular training and coaching, ensuring consistent and high-quality responses across the service
• Oversee a robust case management system and ensure regular case reviews with clear action plans
• Triage all ASB cases for safeguarding concerns, ensuring referrals to statutory services are completed and outcomes tracked in line with service standards
• Keep teams up to date with relevant legislation, ensuring any changes are communicated clearly and reflected in practice
• Work closely with teams to build a supportive and accountable response to ASB that protects victims and addresses the behaviour of perpetrators
  
  

What you’ll bring:

• Knowledge of antisocial behaviour legislation and enforcement tools
• Proven experience handling complex ASB cases in a housing or related setting
• Confident in coaching, training, and supporting teams
• A proactive and customer-focused approach, with a commitment to safeguarding and inclusion
• Understanding of trauma-informed and person-centred working practices
  
  

If you're passionate about building safer, more supportive communities and want to play a key role in shaping how we manage ASB, we’d love to hear from you.

Apply now to help us drive lasting change across our housing services.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 10th July 2025

Requirements:

Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.

Other information:

This is an agile role working across all BCHA locations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Accommodation and Food Services

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