Anti-Social Behaviour Officer - London - Job - iPeople SC Solutions Limited

iPeople Solutions; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

iPeople Solutions is actively seeking an Anti-Social Behaviour Officer to enhance the Housing Management Service for their client in Greater London. This role focuses on delivering high-quality ASB services, managing a caseload, and engaging in community safety initiatives. Ideal candidates will possess strong conflict resolution skills and the ability to work under pressure while maintaining an understanding of relevant legislation.

Qualifications

• Experience managing ASB cases and working with vulnerable populations.
• Knowledge of housing and ASB legislation is advantageous.
• Ability to work under pressure and deliver high-quality services.

Responsibilities

• Manage a caseload of ASB cases and participate in legal actions.
• Prepare necessary legal documents and attend court proceedings.
• Maintain high standards of service delivery in community safety initiatives.

Skills

Customer Service

Conflict Resolution

Legal Documentation

IT Systems Usage

Job description

iPeople SC Solutions is recruiting an Anti-Social Behaviour Officer to work for our client based in The Hyde, Greater London.

Our client seeks an Anti-Social Behaviour Officer for their busy Housing Management Service. The role includes:

1. Delivering excellent Anti-Social Behaviour (ASB) services to customers by maintaining high standards and improving operational performance.
2. Managing a caseload of ASB cases, including taking legal action with a victim-centered approach.
3. Participating in the management and development of community safety initiatives and contributing to their objectives.
4. Dealing with the public and handling challenging enquiries.
5. Taking enforcement actions related to ASB and resolving conflicts.
6. Preparing witness statements, legal documents, case reports, and attending court proceedings.
7. Establishing effective external and internal working relationships.
8. Using IT systems such as Outlook, Windows, CRM at an intermediate level.
9. Working under pressure to deliver high-quality service within tight deadlines.
10. Working with vulnerable populations.
11. Applying and maintaining up-to-date knowledge of relevant housing and ASB legislation.

If you are interested in this position, please apply with your CV.

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