Anti-Social Behaviour Officer (12 month FTC)

Vivid Housing; Basingstoke; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing provider is seeking an Anti-Social Behaviour Officer to manage complaints and support court cases related to ASB. This full-time position in Basingstoke offers a customer-focused approach and requires collaboration with local partners. Ideal candidates will have knowledge of housing legislation, strong communication skills, and experience in a customer-centered environment. Benefits include generous holiday, a pension scheme, and private medical insurance.

Benefits

26 days holiday plus bank holidays

Productivity bonus scheme

Generous pension contributions

Life assurance at 3x salary

Private medical insurance

Medicash health plan

Enhanced leave pay for parental leave

Access to counselling, legal, and financial advice

Electric car scheme

In-house & e-learning courses

Qualifications

• Good knowledge of ASB, tenancy fraud, and housing legislation.
• Experience in housing, investigation, or similar roles is beneficial.
• Licensed driver with access to a vehicle.

Responsibilities

• Provide a comprehensive service in ASB cases.
• Support and collaborate with colleagues and external agencies.
• Compile evidence and assist in court cases.

Skills

Knowledge of ASB

Strong communication skills

Experience in customer-centered environments

Education

Professional qualification (advantageous)

Job description

Here's the facts about the role: As an Anti-Social Behaviour Officer, you'll provide a comprehensive service for our customers, including complainant and alleged perpetrator management, investigating potential tenancy fraud, applying for 'no access' injunctions, appearing in court when needed, and supporting the preparation of legal court applications and statements where legal interventions are sought.

You'll deliver a customer-focused and responsive service in cases of ASB such as harassment and domestic abuse, in accordance with the organisation's policies & procedures, ensuring quality service and value for money.

This role requires a strong team player who can support colleagues and managers with case management, offer advice and training, and liaise with external agencies. You will compile evidence, take witness statements, provide witness support, and assist in court cases. Collaboration with local authority partners is essential to meet customer needs, along with maintaining up-to-date knowledge of housing legislation and best practices.

The ideal candidate will have good knowledge of ASB, tenancy fraud, and housing legislation. An awareness of the social housing sector and previous experience in housing, investigation, or similar roles are beneficial. Strong communication skills and experience working in a customer-centered environment are required. A professional qualification is advantageous but not essential.

Interviews are scheduled for Thursday, 28 August (subject to change). Due to the nature of the role, travel is required, so a full current driving license and access to a vehicle are necessary. The position is subject to a satisfactory DBS check upon appointment.

We are VIVID, a leading provider of affordable homes and support services in the south of England, committed to ensuring everyone has a safe and secure place to call home. We invest in our homes and communities, addressing the shortage of affordable housing and building homes to meet local needs. Our vision is "More homes, bright futures".

We offer a vibrant, friendly, inclusive culture that supports and attracts the best people. This is a 12-month fixed-term, full-time position (37 hours/week), based out of our Basingstoke office, covering patches across North Hampshire. We promote flexible working with at least 20% of time in the office.

Benefits include:

• 26 days holiday (plus bank holidays), with options to buy or sell leave
• Productivity bonus scheme
• Generous pension contributions (matching 7-10%)
• Life assurance at 3x salary
• Private medical insurance
• Medicash health plan
• Enhanced leave pay for parental leave
• Access to counselling, legal, and financial advice
• Electric car scheme
• In-house & e-learning courses, coaching, and mentoring