Anti-Social Behaviour Officer

MTVH; Wembley; On-site; GBP 39,000 - 42,000; Full time

Job summary

Join MTVH as a Tenancy Enforcement Lead and be at the forefront of tackling anti-social behaviour within diverse communities. This role is pivotal in managing complex cases, collaborating with law enforcement, and enforcing tenancy conditions to create safer living environments. With competitive pay and numerous benefits, MTVH is committed to developing safer, sustainable communities. Bring your expertise in ASB management and safeguarding to drive change and support vulnerable residents.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Life assurance cover 3 x your salary

Hybrid working opportunities

Access to extensive learning and training

Career progression and mentoring programs

Volunteering days for community support

Qualifications

• Proven experience in ASB management and safeguarding.
• Deep understanding of housing and enforcement legislation.
• Exceptional communication skills for sensitive discussions.

Responsibilities

• Manage high-level ASB cases and investigate tenancy fraud.
• Gather evidence and prepare legal materials for court.
• Collaborate with law enforcement to enhance community safety.

Skills

ASB management

Safeguarding

Communication

Education

Experience in law enforcement or housing management

Understanding of housing and enforcement legislation

Job description

This Role: Anti-Social Behaviour Office known internally as a "Tenancy Enforcement Lead"

Full Time: Permanent Post based on a 37.5hr working week

Salary Banding Range: £39,841 - £41,938 (Dependent upon experience)

Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role based in Chalk Hill, Wembley. Chalk Hill will be your main office base with the postholder being expected to cover cases across Slough, High Wycombe, Wokingham, Reading, Aylesbury, as well as Berkshire and Oxfordshire. Each case presented will have its unique challenges—and we need someone at the top of their game to help us tackle them head-on.

About the Role

In this challenging yet rewarding position you will work closely with external agencies such as thePolice, Local Stakeholders, Council Community Safety Teams, and the Tenancy Fraud Teamby managing high-level anti-social behaviour (ASB) cases, investigate tenancy fraud and enforce tenancy conditions across our General Needs, Leasehold, and Care & Support homes. This role isn’t just about enforcement—it’s abouthelping residents build sustainable lives and addressing complex issues including gang culture and organised crime.Your ability to build strong networks and partnerships will be crucial in driving impactful change.

Key Responsibilities

• Leading investigations into tenancy fraud and handling high-level ASB cases.
• Gathering evidence effectively, preparing witness statements, and compiling legal packs for court cases.
• Attending ASB evictions and supporting victims to ensure tenancy sustainability.
• Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance.
• Collaborating with law enforcement and community organisations to strengthen neighbourhood safety.

What You Need to Succeed

• Extensive experience in ASB management, safeguarding, and tenancy fraud investigations.
• Deep understanding of housing and enforcement legislation.
• Ability to manage a demanding workload
• Proven ability to handle high-pressure situations with confidence and professionalism.
• Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders.
• A passion for creating safer, stronger communities and a determination to make a tangible impact.

Applications from backgrounds such as the Police, Probation, Housing, Enforcement Agencies would be desirable due to cross transferable skill sets.

Why Join Us?

This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you.

Ready to take on this dynamic challenge? Apply now! Let’s shape a better future together.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.