Anti-Social Behaviour Officer

"Stevenage Borough Council"; Stevenage; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading local government authority is seeking an Anti-Social Behaviour Officer to manage and resolve cases of anti-social behaviour in Stevenage. The role requires a proactive approach to customer service, investigative skills, and effective collaboration with multiple agencies to ensure community well-being. The successful candidate will be committed to maintaining safety and compliance with legal requirements while addressing residents' concerns.

Benefits

Pension Scheme

Flexible working available upon request

25 to 31 days holiday

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Educated to HND/HNC level or equivalent experience.
• Experience in frontline service dealing with anti-social behaviour.
• Understanding of relevant enforcement tools.

Responsibilities

• Conduct investigations into anti-social behaviour cases.
• Manage a case load effectively and sensitively.
• Work with partner agencies to resolve complaints.

Skills

Investigative techniques

Customer sensitivity

Problem solving

Education

HND/HNC Housing or Social Work

Job description

£36,124 to £39,513 pa – pro rata for hours worked

JOB TITLE Anti-Social Behaviour Officer
POST NUMBER 006017
WEEKLY WORKING HOURS 37
SALARY RANGE £36,124 to £39,513 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage

ABOUT THE ROLE
- Working extensively with people who are suffering the effects of anti-social behaviour or crime.
- Carry out case investigations in a customer friendly manner working with partner agencies to resolve complaints.
- Take actions in line with the tenancy agreement and the ASB Powers and Tools.
- Deal with emotional situations and manage the perceptions of residents.
- Manage your own case load of ASB and Environmental Crime cases.
- Provide a reactive service to Stevenage residents, ensuring that anti-social behaviour and Environmental crime is managed effectively in line with the published procedures to achieve effective outcomes to reported problems.
- Organise, lead and attend various neighbourhood meetings including professionals meetings, street meets, residents meetings and mediations
- Ensure that issues raised are responded to and dealt with within the agreed timescales
- Work with partner agencies, internal and external, including elected members and communities to identify solutions to reports of anti-social behaviour.


ABOUT YOU
The successful candidate will have
- Been educated to a good standard including HND/HNC Housing, Social work, ASB qualification or equivalent practical knowledge and experience of working previously in an area providing support and guidance.
- Working knowledge of investigative and interviewing techniques in relation to progressing anti-social behaviour cases.
- Good working knowledge of relevant enforcement tools and remedies used in enforcing anti-social and environmental behaviour cases
- Ability to understand the needs and perceptions of customers and to handle situations sensitively
- Experience of collecting and collating information as part of case investigation and able to use that information accordingly.
- Experience of working in a frontline service in a range of often difficult situations, a pro-active approach to problem solving.
- A full UK driving licence (with access to own vehicle) is essential.
- All posts are subject to an Disclosure and Barring Service (DBS) Clearance and a value based interview.
- The ability to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents.


This post is subject to a Disclosure and Barring Service (DBS) Clearance and a value based interview.







OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name Jessica Warren
Job Title Anti-Social Behaviour Team Leader
Phone Number 01438 242666
Email [e-mail]

Closing date for receipt of applications: 23 June 2025
Interviews will be held week commencing: 30 June 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities

Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN