Anti-Social Behaviour Caseworker (Temp)

Cornwall Council; Penzance; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local council is seeking a community safety officer to provide foot patrols in Penzance. The role involves managing anti-social behaviour, collaborating with police and community organizations, and supporting vulnerable individuals. Ideal candidates will possess knowledge of ASB legislation, the ability to work independently, and experience in conflict management. A competitive salary and generous benefits are offered.

Benefits

Competitive salary

Defined benefit pension scheme

Generous annual leave

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Calm, measured, confident demeanor to diffuse challenging situations.
• Ability to prioritize workload and work unsupervised.
• Experience in conflict management through effective communication.
• Physical fitness to patrol in all weather conditions.
• Full valid driving license and access to a vehicle.

Responsibilities

• Provide high visibility foot patrols in Penzance Town Centre.
• Support community with practical advice to resolve ASB.
• Lead case building and coordination with partner agencies.
• Manage ASB caseload within a Community Safety Team.
• Prepare court paperwork and present cases as necessary.
• Collaborate with Police and businesses to address community ASB.

Skills

Knowledge of ASB legislation

Partnership working

Conflict management

Team collaboration

Education

Good general education

Job description

The role is responsible for providing a highly visible presence, foot patrolling in Penzance Town Centre and surrounding areas. The role liaises closely with the police, and provides advice, support and assurance to businesses, shoppers, and residents.

The role works closely with organisations who provide support for members of the community with complex and vulnerable needs, including rough sleepers and street drinkers, building relationships with the individuals themselves, providing a balance of support and, where necessary, enforcement.

The role will deliver a high quality ASB service through the use of prevention and enforcement tools. The purpose of this post is to tackle a range of anti-social behaviour in adults and young people, covering all housing tenures, in neighbourhoods and in community-based hotspots, through being solution focused and working in partnership with all relevant agencies.

Key Responsibilities:

• Provide high visibility foot patrols in Penzance Town Centre and surrounding areas/neighbourhoods.
• Support those in the community giving practicable advice and support to strengthen resolution with community based ASB.
• Be the lead officer in case building and pulling partner agencies together, attempting to resolve incidents of isolated or wider community based ASB.
• Manage a caseload relating to anti-social behaviour within a multi-disciplinary partnership Community Safety Team.
• Gather evidence and prepare paperwork for court, attending court to present cases as necessary.
• Work within and across communities, in collaboration and partnership with a diverse range of statutory and non-statutory agencies, services and teams to tackle anti-social behaviour.
• Work closely with Police, the local businesses and communities and key partner agencies, drawing upon expertise and support to tackle anti-social behaviour including involvement in frontline operations and other intervention types that directly address community concerns in relation to anti-social behaviour.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check.

Working Pattern:

The role is a 12 month rolling contract, dependent on funding which is agreed annually. 37 hours per week, based at the Safe & Well Hub (John Daniel Centre) in Penzance with opportunities to work from home at times. There is an expectation for some weekend and evening working.

Requirements:

Being a non-confrontational role, the role holder needs to be calm, measured, confident, and able to diffuse potentially challenging situations. Flexibility, resilience and organisational skills are essential for the role along with a good general level of education.

• Demonstrate good knowledge of ASB legislation and experience of partnership working amongst statutory and non statutory agencies.
• Have the ability to work unsupervised and prioritise own workload through self-organisation.
• Have good experience of conflict management through use of communication and situational management.
• Demonstrate excellent experience of working as part of a team preferably in the relevant functional area.
• Have the ability to make impartial decisions based on evidence.

Due to the foot patrolling aspect, the role holder will need to be physically fit and healthy and prepared to patrol in all weather conditions. A full valid driving licence and access to a vehicle is essential.

What We Offer:

• A competitive salary.
• A defined benefit pension scheme, based on your career average earnings.
• A generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme.
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.