Anti Social Behaviour Case Manager

TieTalent; Aylesbury; On-site; GBP 30,000 - 40,000; Part time

Job summary

A community service organization in Aylesbury is seeking a dedicated ASB Case Manager to address anti-social behavior effectively. The role involves collaborating with various partner agencies and providing comprehensive support for victims. Ideal candidates will have relevant qualifications and a passion for delivering excellent customer service. This part-time role offers a flexible working environment and a range of benefits including 28 days holiday.

Benefits

28 days holiday plus Bank Holidays

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Employee Assistance Programme

Employee discount scheme

Qualifications

• Understanding of ASB concepts and legislation.
• Ability to apply knowledge to support service delivery.
• Experience working with multi-disciplinary teams.

Responsibilities

• Deliver comprehensive ASB services addressing community issues.
• Develop relationships with partners like police and local authorities.
• Lead investigations and gather evidence for ASB complaints.

Skills

Customer service

Verbal communication

Problem-solving

Organizational skills

IT skills

Education

Formal qualifications in social work or equivalent experience

Job description

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About

Do you want to join an ASB team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more. We keep expanding our operating area delivering homes that are built to high standards and reduce environmental impact.

Our ASB Team is essential to the smooth running of our business whether they are investigating reports of ASB, working with partner agencies to achieve successful outcomes or supporting victims of domestic abuse, our team keep the customer at the heart of our organisation.

About The Role

We are looking for a customer focussed ASB Case Manager to join our team and to help us achieve our social mission.

On The Job You Will

• Be responsible for delivering a comprehensive ASB service, seeking balance between tenancy sustainment and enforcement actions. This includes investigating and dealing with ASB issues, and being responsible for establishing practical solutions to support those experiencing ASB as well as including legal action against perpetrators.
• Be responsible for seeking out and developing innovative solutions to Neighbourhood and Community ASB issues whilst developing and maintaining excellent relationships with key partners such as the police, local authorities and other community based group and agencies.
• Be responsible, through the Neighbourhood Team Leader, for the delivery of an integrated and progressive operational ASB service for Fairhive
• Take the lead on responding to, investigating, gathering evidence and preparing reports to resolve complaints of ASB ensuring that internal procedures, guidelines and policies are complied with, the relevant legislation is adhered to and offering appropriate advice and assistance to resolve any problems arising.
• Work with partner agencies to tackle and prevent abuse of all forms, including domestic, financial, sexual, physical & emotional abuse, as well as hate crime, using our wider toolkit to take robust action against perpetrators of abuse and ensure that victims are appropriately supported and signposted.
• Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies and attend meetings where required and ensure all cases are risk-managed and safety planned appropriately.
• Work with relevant partner agencies on multi-agency solutions to ASB in our communities, including mediation services as well as seeking injunctions, preparing notices and enforcing any possession orders, injunction orders, or whichever solution is considered the most appropriate.
• Work to identify areas with high levels of ASB and make recommendations to reduce and prevent future occurrences. This may include the completion of Community Safety Fund and/or Environmental Improvement Fund applications where necessary and to jointly work with other teams to coordinate the necessary work to complete any projects.
  
  

About You

We're looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For This Role You Will Need

• Formal qualifications, or equivalent experience in your area of expertise.
• A full understanding of the concepts that underpin the ASB area of work.
• Ability to effectively apply your knowledge in practice to support service delivery
• Strong verbal and written communication skills with the confidence to communicate across all levels of the business
• Excellent organisational, time management, administrative, practical problem solving and prioritisation skills
• The ability to work as part of a multi-disciplinary team
• Good IT skills
• A commitment to the promotion of equality and diversity in service delivery
  
  

If you're open minded, compassionate and want to learn more about a career in our ASB Team, we'd love to hear from you!

Benefits Include

• 28 days holiday plus Bank Holidays (pro-rata for part-time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme
  
  

E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas' diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader

Closing date : 4th August 2025 at 1pm

Interview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.

TITL1_UKTJ

• Aylesbury, England, United Kingdom
  
  

Work experience

• Administrative
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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