Anti-Social Behaviour (ASB) Project Officer

Novax Recruitment Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an Anti-Social Behaviour Project Officer to manage ASB complaints across the borough. You will investigate incidents and develop action plans, ensuring collaborative interventions with the community and partner agencies. The ideal candidate will have experience in community safety and strong investigative skills, with a commitment to supporting residents. The position is based in Greater London.

Qualifications

• Experience in community safety, housing, enforcement, or a similar environment.
• Ability to engage with a wide range of stakeholders in challenging situations.
• Commitment to equality, diversity, and inclusive service delivery.

Responsibilities

• Manage a caseload of ASB complaints and investigate incidents.
• Develop and implement tailored action plans.
• Apply legal and non-legal tools in line with legislation.

Skills

Community safety experience

Knowledge of ASB legislation

Strong case management skills

Excellent communication skills

Negotiation skills

Report-writing skills

Empathy and assertiveness

Job description

Overview

Our Client is committed to building safer, stronger, and more resilient communities. As an Anti-Social Behaviour (ASB) Project Officer, you will play a key role in tackling anti-social behaviour across the borough, working with residents, partner agencies, and internal teams to deliver effective interventions and long-term solutions.

You will manage a caseload of ASB complaints, investigate incidents, and develop tailored action plans. The role requires balancing enforcement with preventative work, ensuring residents feel safe and supported while helping to reduce repeat incidents and promote positive community cohesion.

Key Responsibilities

• Act as the first point of contact for ASB reports, ensuring timely and effective case management.
• Investigate complaints, gathering evidence through interviews, statements, and partnership intelligence.
• Develop and implement case action plans using a problem-solving approach.
• Apply legal and non-legal tools (e.g. warnings, Acceptable Behaviour Contracts, Community Protection Notices, injunctions) in line with legislation and council policy.
• Work closely with police, housing providers, social care, youth services, and community groups on joint interventions.
• Provide support to victims and witnesses, keeping them informed throughout the process.
• Contribute to community safety projects and campaigns focused on prevention and early intervention.
• Maintain accurate case records and prepare reports for management, legal proceedings, or committees.
• Monitor and analyse ASB trends to inform service improvements and strategic priorities.
• Represent the council at multi-agency meetings, case conferences, and court hearings where required.

About You

We are seeking someone passionate about making a difference in local communities, with the ability to balance empathy and assertiveness.

Essential skills & experience:

• Experience in community safety, housing, enforcement, or a similar environment.
• Knowledge of ASB legislation, enforcement tools, and best practice approaches.
• Strong case management and investigative skills.
• Ability to engage with a wide range of stakeholders, including vulnerable residents, in challenging situations.
• Excellent communication, negotiation, and report-writing skills.
• Ability to work independently, prioritise workload, and meet deadlines.
• Commitment to equality, diversity, and inclusive service delivery.

Desirable

• Experience working in a local authority or partnership setting.
• Understanding of safeguarding principles and procedures.
• Knowledge of communities and their challenges.

How to Apply

Please submit your application to our Anti-Social Behaviour (ASB) Project Officer role via the contact details provided and you will be contacted with further information about this opportunity.

Alternatively, email your CV directly to [e-mail] or call the number provided.