Anthropologie Team Leader - Manchester, UK (NEW STORE)

Urban Outfitters, Inc.; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A well-known retail brand in Manchester is looking for a Store Manager who will lead and inspire the store team, while fostering a positive working environment and achieving sales goals. The ideal candidate should have leadership experience in retail, strong communication skills, and a passion for customer service. This role offers various employee perks including discounts and health support programs.

Benefits

Employee Assistance Program

Discounts on gym memberships

Private Medical Insurance

Up to 40% employee discount

Qualifications

• Experience in a leadership or supervisor role in a retail environment.
• Ability to work with initiative under tight time constraints.
• Proven record of training individuals or teams.

Responsibilities

• Participate in training and development of new associates.
• Manage the shop floor to maintain high service levels.
• Assist with recruitment and hiring.

Skills

Strong communication skills

Leadership experience

Organisational skills

Knowledge of retail operations

Customer service orientation

Job description

Responsibilities

• Participate in the training and development of all new and existing associates to meet the Company's service expectation
• Build and maintain strong relationships with peers; working collaboratively toward common goals
• Participate in staff recruitment and hiring
• Uphold Company standards and act as a mentor, teacher and positive role model to others
• Lead by example and inspire a shared vision by communicating store and Company goals
• Possess strong communication skills in both written and verbal form
• Utilise sales reports to track, analyse and communicate key performance results
• Work alongside the Department Manager to maximise sales and achieve store and Company goals
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
• Participate in regular touch-bases with the Management Team to foster a shared store vision
• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
• Be a brand ambassador: provide a high level of service and aesthetic representation
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
• Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
• Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
• Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
• Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
• Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
• Utilise knowledge of customer shopping trends, stock ownership and store business drivers to effectively drive department focuses
• Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
• Ability to work with initiative and consistency under tight time constraints
• Ability to positively impact results in sales
• Proven record of training individuals or a team of talented people
• An appreciation and understanding of the Anthropologie culture and its appeal in the market
• Life Leave - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
• Up to 40% employee discount at all URBN Brands
• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
• We offer structured support within the business alongside continued learning and development