Anthropologie Team Leader 20hr - Oxford, UK

Anthropologie Europe; Oxford; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading retail brand is seeking a part-time Team Lead in Oxford to foster a creative store culture and support sales initiatives. The ideal candidate will have leadership experience in retail and a commitment to excellent customer service. Responsibilities include training staff, managing store operations, and achieving sales goals while creating a positive shopping environment. Competitive perks are offered, including employee discounts and wellbeing support.

Benefits

Employee discount up to 40%

Employee Assistance Program

Private Medical Insurance

‘Life Leave’ policy

Cycle to work scheme

Qualifications

• Experience in a leadership or supervisor role, working in a fast-paced retail environment.
• Ability to work with initiative under tight time constraints.
• Proven record of training and developing team members.

Responsibilities

• Participate in training and development of associates to meet service expectations.
• Lead by example and inspire the sales team to achieve store goals.
• Manage the shop floor for a positive service environment.

Skills

Leadership experience

Strong communication skills

Organizational skills

Customer service focus

Team training

Job description

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This position is located at 6-7 High St, Oxford, , 0X14AD United Kingdom

Role Summary

To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture that fosters creativity, and inspires both the store team and the customer. To support managers with store service initiatives and operating procedures through motivation and training of the sales team.

People

What You'll Be Doing

• Participate in the training and development of all new and existing associates to meet the Company’s service expectation
• Build and maintain strong relationships with peers; working collaboratively toward common goals
• Participate in staff recruitment and hiring
• Uphold Company standards and act as a mentor, teacher and positive role model to others
  
  

Leadership And Communication

• Lead by example and inspire a shared vision by communicating store and Company goals
• Possess strong communication skills in both written and verbal form
• Utilise sales reports to track, analyse and communicate key performance results
• Work alongside the Department Manager to maximise sales and achieve store and Company goals
• Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
• Participate in regular touch-bases with the Management Team to foster a shared store vision
  
  

Managing The Environment

• Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
• Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
• Be a brand ambassador: provide a high level of service and aesthetic representation
• Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
  
  

Operations

• Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
• Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
• Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
• Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
  
  

Merchandising And Commercial Awareness

• Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
• Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses
  
  

What You'll Need

• Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
• Ability to work with initiative and consistency under tight time constraints
• Ability to positively impact results in sales
• Proven record of training individuals or a team of talented people
• An appreciation and understanding of the Anthropologie culture and its appeal in the market
  
  

The Perks

Work Life Balance

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
  
  

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
  
  

Employee Discounts

• Up to 40% employee discount at all URBN Brands
  
  

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
  
  

Continued Development

• We offer structured support within the business alongside continued learning and development
  
  

#AnthroEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Retail, Retail Apparel and Fashion, and Consumer Services

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