Location: This position is located at 1-4 New Bond St, Bath, BA11BE, United Kingdom.
Role Summary: To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity and inspires both the store team and the customer. To set and achieve strategic short and long-term goals by applying a forward-thinking and omnichannel approach to the retail experience. Oversee and assume ultimate accountability for store operations, sales, service, product presentation, visual merchandising, profitability, and loss prevention, while maintaining a strong focus on employee development and succession. Participate in building community relationships that reflect the Anthropologie culture.
What You'll Be Doing
People
- Strategically recruit, train, and develop managers to increase the store's productivity.
- Assist in developing the management team to ensure succession planning and future growth.
- Manage performance development processes including appraisals, development plans, coaching, counseling, and disciplinary actions.
- Uphold company standards and act as a leader, mentor, and role model.
Leadership and Communication
- Lead by example and communicate store and company goals effectively.
- Lead change and innovation to evolve the retail experience, drive sales, and create a unique store atmosphere.
- Implement new training and operational initiatives.
- Possess excellent communication skills, both written and verbal.
- Manage and motivate the team to deliver exceptional customer care.
- Challenge and inspire the team to enhance service, merchandising, and displays.
Managing the Environment
- Coach and empower management to take initiative.
- Oversee customer service and store operations to ensure a positive environment.
- Lead by example on the sales floor, providing training and coaching.
- Partner with Visual Manager for visual displays and store presentation.
Operations
- Conduct regular walkthroughs and provide feedback.
- Ensure store procedures are followed accurately and timely.
- Achieve stock loss goals.
- Develop efficient shipment processing systems.
- Plan and organize projects effectively.
- Oversee health and safety procedures to protect staff and customers.
Merchandising and Display
- Collaborate on creating an inspiring yet commercial shopping environment.
- Coordinate with visual teams on merchandising projects.
- Coach staff on fashion trends and creative solutions.
Commercial Awareness
- Maximize sales and manage stock levels through analysis of reports and market trends.
- Understand store profitability and guide team accordingly.
- Stay updated on trends, social media, and local community influences.
- Use entrepreneurial skills to meet and exceed targets.
Experience and Skills
- Experience in a senior management role within a fast-paced, creative retail environment.
- Proven ability to impact sales, payroll, and stock loss positively.
- Track record of developing management teams and talent.
- Problem-solving skills with creative solutions.
- Understanding of Anthropologie's culture and market appeal.
Additional Benefits
- Life Leave: One day annually for personal events.
- Wellbeing: Employee assistance, gym discounts, private medical insurance.
- Employee Discounts: Up to 40% at URBN Brands.
- Travel: Season ticket loan, cycle to work scheme.
- Development: Support for ongoing learning and growth.