Anthropologie Sales Associate - St Albans, UK

Urban Outfitters, Inc.; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in St Albans is seeking confident individuals to enhance customer experiences in their store. You will create personal connections with customers and support sales initiatives while maintaining operational standards. This role offers opportunities for growth and exciting employee benefits including discounts, health support, and professional development.

Benefits

Life Leave for personal events

Employee Assistance Program

Gym membership discounts

Private Medical Insurance

Up to 40% employee discounts

Season ticket loan

Cycle to work scheme

Qualifications

• Previous experience in a retail environment is not required.
• An awareness of the Anthropologie brand and its appeal to the local market is beneficial.

Responsibilities

• Engage with customers to create a personalized experience.
• Support a selling culture by connecting with multiple customers.
• Provide a seamless customer experience using technology.

Skills

Strong communication skills

Job description

Location

This position is located at 13-15 Market Place, St. Albans, AL3 5DP, United Kingdom.

Role Summary

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

What You'll Be Doing

Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
• Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and place orders for items not available in store.

Teamwork & Communication:

• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Employee Recognition: contributes to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership.

Visual & Business Operations:

• Business Acumen: understands their contribution to service, selling on every shift to positively impact the store's business KPIs.
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restocked; contributes to omni order fulfillment processes while maintaining stock levels of the floor.
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Merchandising & Display:

• Executes stock-to-sales processes and presentation standards.
• Is knowledgeable of trends and supports brand messaging.
• Understands how the merchant process impacts business and the customer experience.

Previous experience in a retail environment is not required. An awareness of the Anthropologie brand and its appeal to the local market is beneficial. Strong communication skills are essential.

Benefits

• 'Life Leave' - one day a year for personal life events, in addition to annual leave.
• Employee Assistance Program for mental, physical, and financial health support.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Employee discounts of up to 40% at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Development

We offer structured support within the business alongside continued learning and development opportunities.