Anthropologie Sales Associate - Guildford, UK

URBN; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in Guildford. This role focuses on delivering exceptional customer experiences while maintaining visual and operational standards. You will engage with customers, support a collaborative team environment, and contribute to the overall success of the store. With a commitment to employee well-being and development, this position offers unique perks such as 'Life Leave' and substantial employee discounts. If you are passionate about retail and customer service, this opportunity is perfect for you.

Benefits

Life Leave

Employee Assistance Program

Discount on gym memberships

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work scheme

Learning and development opportunities

Qualifications

• Ability to engage customers in a personalized manner.
• Strong communication skills to enhance customer experience.

Responsibilities

• Initiate genuine conversations to connect with customers.
• Support the shipment process and maintain stock levels.

Skills

Customer Service

Communication Skills

Teamwork

Sales Techniques

Education

Retail Experience

Job description

Location

This position is located at 149 High Street, Guildford, GU13AD, United Kingdom

Role Summary

Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

What You'll Be Doing

Customer Experience:

• Customer Connection: initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store

Teamwork & Communication:

• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual & Business Operations:

• Business Acumen: understands their contribution to service and selling on every shift to positively impact the store's KPIs
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restocked; contributes to the completion of omni order fulfillment processes while maintaining stock levels on the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display:

• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trends and supports brand messaging
• Understands how the merchant process impacts business and the customer experience

What You'll Need

• Previous experience in a retail environment - not a must
• An awareness of the Anthropologie brand and its appeal to the local market
• Strong communication skills

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for big life events, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance Program to support mental, physical, and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• Structured support within the business alongside continued learning and development opportunities

#AnthroEU #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.