Antenatal Clinic Administrator (3) - Admin - Royal Surrey NHS Foundation Trust

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job description

We are looking for an enthusiastic administrator to join our Antenatal Clinic team.

The Antenatal Clinic Administrator is the first contact of women accessing maternity services. They will support a seamless experience for women into and through antenatal and obstetric services, organising and booking midwifery and obstetric appointments, ultrasound scans, supporting women attending appointments with queries and working under the direction of the team leader.

If you are organised & self-motivated, have great customer care skills, excellent IT skills and enjoy the challenge of a busy fast paced ever changing environment then please apply to join our team and help us ensure safe and effective care for women in the antenatal pathway.

Administration experience essential but training will be provided on all hospital IT systems.

Main duties of the job

The Antenatal Clinic Administrator ensures a seamless patient experience into The Royal Surrey Maternity care pathways and manages the administration of the Antenatal Clinic, supporting the midwives and obstetricians and obstetric ultrasounds under the direction of the Clinic Manager. They will coordinate all booking referrals into the maternity service, signposting women into the right community midwifery or out of area pathway, creating the patient record in the Patient Administration System and BadgerNet. They will have responsibility for all administration required during antenatal midwifery & obstetric clinics, including but not limited to; making/rescheduling appointments and obstetric ultrasounds, preparing & organising records, adding outcomes to PAS and signposting next steps to women.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) has given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

Detailed job description and main responsibilities

To provide clerical support services to the Maternity Services to include all aspects of antenatal booking coordinator and all other administration associated within the antenatal clinic maternity service.

1. To work as a member of the Multi-disciplinary Team.
2. To provide administration support in the antenatal clinic, including meeting and greeting all visitors in a welcoming, courteous and efficient manner. Ensuring excellent patient experience throughout the antenatal clinic pathway and obstetric ultrasound pathway.
3. To assist staff with designated tasks under the direction and supervision of the Antenatal Clinic Manager.
4. To engage in cross training within the team to ensure robust cover is available.
5. To share responsibility for ensuring that the administration environment is kept safe at all times in accordance with the Health & Safety Act.
6. The post holder is expected to have a flexible and “can do” approach in ensuring the work of the department is carried out to the required high standards.

Person specification

Qualifications

• Educated to A Level or NVQ 3 or relevant experience.
• Word Processing (pref. Microsoft Word). Accurate typing - RSA II (or in excess of 30 wpm).
• Experience of using electronic mail services.
• Experience of using database (pref. Microsoft Access). Good working knowledge of Excel spreadsheet.

Knowledge and Experience

• Experience of dealing with the public.
• Previous experience of managing data information systems.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.