Animal Care Assistant & Veterinary Receptionist

British Veterinary Association; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a welcoming veterinary practice as a Veterinary Practice Support team member, combining animal care with frontline reception duties. This role offers diverse daily tasks, contributing positively to pets and their owners' experiences. Enjoy a competitive salary along with generous benefits like enhanced annual leave and development opportunities.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits reward scheme

Qualifications

• GCSEs in English and Maths required.
• Previous customer-facing experience preferred.
• Strong communication and organisational skills necessary.

Responsibilities

• Supporting the clinical team with animal handling.
• Greeting clients and managing queries compassionately.
• Assisting with administrative tasks and appointment bookings.

Skills

Communication skills

Organisational skills

IT skills

Customer service skills

Education

GCSEs at grade C (4) or above in English and Maths

Job description

Join our lovely, close-knit team at The Woodley Vet!

Are you a friendly, organised, and proactive individual looking for a rewarding full-time role where you can combine your love for animals with excellent customer service?

We're looking for someone special to join us as a Veterinary Practice Support team member - a unique role that blends animal care assistant duties with front-of-house reception responsibilities.

You'll be part of a supportive and welcoming practice team, working across both client-facing and hands-on animal care duties. No two days are the same, and you'll be making a genuine difference in the lives of pets and their owners.

What You'll Be Doing:

Supporting our clinical team with animal handling, feeding, and monitoring

Helping maintain a clean, safe, and comfortable environment for our patients

Greeting clients, answering phones, booking appointments, and managing queries with empathy and efficiency

Assisting with administrative tasks, prescription requests, and insurance processing

Providing compassionate support to pet owners during emotional or stressful situations

What We're Looking For:

GCSEs at grade C (4) or above in English and Maths

Previous experience in a customer-facing or reception role

A calm, caring, and professional manner, especially under pressure

Excellent communication skills, both verbal and written

Strong organisational and IT skills, including Microsoft Office

A genuine interest in the veterinary industry and animal welfare

Ability to work both independently and as part of a team

Your shift pattern

You will work 40 hours per week, Monday-Friday with shifts between 8 am - 7 pm, and 1:3 Saturdays 8:30 am - 12:30 pm.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care