Animal Care Assistant/Receptionist

British Veterinary Association; Crewkerne; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a well-established veterinary practice as an Animal Care Assistant/Receptionist where you will play a vital role in providing excellent care to pets and their owners. This role combines customer service and animal care, requiring a positive attitude and teamwork. You will manage reception duties, assist with nursing tasks, and contribute to a supportive team environment. Enjoy a competitive salary and generous benefits, including annual leave, family-friendly policies, and opportunities for professional development. Become part of a dedicated team that values diversity and inclusion, making a difference in the lives of animals and their families.

Benefits

6.6 Weeks Annual Leave

Birthday Leave

Enhanced Family-Friendly Policies

Cycle to Work Scheme

Employee Wellbeing Initiatives

Learning and Development Opportunities

Discounted Staff Pet Care

Pension Scheme

Qualifications

• Experience in veterinary or medical reception is preferred.
• Good understanding of cash handling and computer skills are essential.

Responsibilities

• Manage reception duties, including client interactions and appointment scheduling.
• Assist nursing staff with animal care and laboratory tasks.

Skills

Customer Service

Cash Handling

Veterinary Knowledge

Teamwork

Computer Literacy

Education

VCA/ANA/SQP Qualification

Veterinary/Medical Experience

Job description

Full Time Animal Care Assistant/Receptionist required!

Here at Kingfisher Veterinary Practice, we are looking for an Animal Care Assistant/Receptionist to join our fantastic team. You will be working both on Reception and also helping out the nursing staff during busy periods. The majority of this role will be covering our reception desks dealing with clients on the phone and face to face, assisting our clients with making appointments, signing up clients to our Pet Health Club, dispensing medications, answering queries on the phone, uploading medical documents to patients' notes as well as taking payments.

As an Animal Care Assistant, you may also be required to assist the nursing team, handling and restraining patients, providing a clean environment, running laboratory tests, and cleaning and sterilising instruments.

The position will be mainly based between Martock and Crewkerne, though you may be required to work at our Chard and Taunton practices during periods of annual leave.

Our ideal candidate

A qualification as a VCA/ANA/SQP is desirable; however, we will also consider those with any Veterinary/Medical or reception experience. You will be required to have a good understanding of handling cash and cashing up at the end of the day. You will be computer literate and have a happy, positive personality with a good work ethic who is able to work alone as well as part of a team.

About the rota

The rota includes working 4 days per week from 8:30 am to 6:30 pm with 1 in 3 Saturday mornings from 8:30 am to 1:00 pm.

Join a practice you are proud to be a part of

We are a well-established RCVS Tier 2 Small Animal Practice with four centres across South Somerset. We strive to give our clients top standard care whether they have been with us many years or are a new client. As part of a large team, you will have the backup and support of your colleagues and enjoy team events and functions.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
9. Pension scheme
10. Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Kingfisher Veterinary Practice, Crewkerne

Tower Hill Road, Crewkerne, TA18 8EQ, United Kingdom

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Animals treated

Small animals

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