Ancillary Services Manager, Office Based, Wigan

Buy Local Sundridge Ltd; Wigan; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in genealogical services is looking for an Ancillary Services Manager based in Wigan. The role involves overseeing the UK Asset Search processes and providing administrative support. Ideal candidates will have strong attention to detail, excellent communication skills, and ideally a degree or good GCSE/A Level grades. A comprehensive benefits package including healthcare and holiday is offered.

Benefits

Pension and Healthcare after a qualifying period

25 Days Holiday plus statutory

Participation in annual company discretionary bonus scheme

Qualifications

• Strong attention to detail and communication skills.
• Degree educated or good grades at GCSE/A Level.
• Ability to recall and retain large amounts of information.

Responsibilities

• Respond to emails and calls regarding company ancillary service enquiries.
• Order searches through external providers and report results to clients.
• Provide general administration support to the Private Client department.

Skills

Attention to detail

Communication skills

Organizational skills

IT skills

Education

Degree educated

Good grades at GCSE/A Level

Job description

Ancillary Services Manager, Office Based, Wigan

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Ancillary Services Manager - Office Based, Wigan

About Us

Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the countrys largest genealogists/heir hunter firms in the UK and they pride themselves on their professional, diligent, and client-focused approach.

To support their continued growth, they are looking to recruit anAncillary Services Manager

Role Overview

The Ancillary Services Manager will have full autonomy of the UK Asset Search processes as well as provide support for the International Asset Department. The Ancillary Services Manager will provide a full service to clients ensuring all searches required have been thoroughly completed and the results are reported back clearly and in the prescribed format. The Ancillary Services Manager will liaise between external providers and clients, maintain records and progress all requests promptly.

In addition, the Ancillary Services Manager will provide all-round admin support to the Private Client Department as well as support the preparation & distribution of marketing materials for the Project Team. The Ancillary Services Manager must have a keen eye for detail and be able to recall & retain information.

Key Responsibilities

Responding to emails(& responding to calls) regarding any & all company ancillary service enquiries, including but not limited to will searches, UK asset searches, bonds of caution and answering all related correspondence within a timely manner.

Ordering searches through external providers, including but not limited to, Estate Search, Certainty and for will searches, the National Will Register and for bankruptcy searches the Criminal Records Bureau.

Liaising between external providers & clients to update them during the progress of any searches/documents ordered.

Reporting search results to clients accurately write reports in the prescribed format.

Requesting & providing clients with invoices, and chasing payment, when required.

Work with colleagues in the international team to learn their services including processes, timescales & costs to provide holiday/absence cover or additional support as & when required.

Work to deadlines, prioritising workload accordingly.

Provide support to marketing projects: coordinating & organising the preparation & distribution of marketing materials with the PC Dept. Admin Support Team.

All general administration duties to support the Private Client department.

Desirable

Strong attention to detail, with excellent communication & organisational skills.

Strong IT skills, including typing with accuracy.

Excellent written and verbal skills including neat/clear handwriting.

You must be able to retain and recall vast amounts of information.

Ideally, you would have a full driving licence with access to a vehicle or be learning to drive

Degree educated and/or good grades achieved at GCSE/A Level

Terms

• Hours: Full-time with option to work 36 hours over a 4 or 5-day week
• Location: Office-based in Wigan
• Salary: £28,000-£32,000 DOE
• Pension and Healthcare after a qualifying period
• 25 Days Holiday plus statutory.
• Participation in annual company discretionary bonus scheme
  
  

This is a great opportunity and salary is dependent upon experience. Apply now for more details.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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