Anaplan Support Analyst

EngineersOfAI; Greater London; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

Monzo is seeking an Anaplan Support Analyst to drive daily operations of the Anaplan platform within the Finance & Anaplan Centre of Excellence. You will work with the Lead Solutions Architect, Model Builders and FP&A to manage change requests, support model building, and train end users across FP&A teams.

You will be responsible for maintaining model data integrity, managing access, monitoring performance and troubleshooting issues as they arise.

Qualifications

• Hands-on Anaplan support and maintenance
• Experience handling change requests and user tickets
• Ability to train non-technical users on Anaplan functionality

Responsibilities

• Manage, triage and deliver end-to-end Change Requests across Anaplan models
• Assist in building, testing and implementing new functionalities
• Design and deliver training sessions and documentation for end users
• Maintain data integrity, user access, model performance, and troubleshoot issues

Skills

Anaplan

Change requests

Model building

Training users

Finance FP&A

AI tooling

Tools

Anaplan Workspaces

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

London or Remote (UK) | £42,500 - £50,000 incentive awards tied to your performance | Benefits | Hear from the team

Our Finance & Anaplan Centre of Excellence Team

As an Anaplan Support Analyst, you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside our Lead Solutions Architect, Model Builders, and the FP&A team, you will act as the key engine powering daily operations—managing change requests, facilitating user training, and getting hands-on with model building activities to enhance our financial planning ecosystem.

You’ll play a key role by…

• Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across our Anaplan models to ensure seamless business operations.
• Supporting Model Building: Collaborating closely with Lead Solutions Architect and Model Builders to assist in building, testing, and implementing new functionalities and enhancements.
• Providing Training & Supporting End Users: Designing and delivering engaging training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams.
• Maintaining & Optimising Models: Maintaining data integrity, managing user access, monitoring model performance, and troubleshooting issues as they arise.

We’d love to hear from you if you have…

• Anaplan Expertise: Hands-on experience supporting and maintaining Anaplan workspaces/models (Anaplan Level 2 Model Builder certification or equivalent is highly desirable).
• Managed Change Requests & Supported Systems: Proven track record handling Change Requests, user support tickets, and system enhancements in a CoE or support structure.
• Model Building Skills: Functional understanding of Anaplan model architecture and formula building, with the ability to assist in active model development.
• Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on Anaplan functionality.
• An Understanding of Finance: Solid foundational understanding of financial modelling, FP&A principles, or finance workflows.
• AI Tooling: Familiarity with AI tools, including the ability to write effective prompts. You should demonstrate curiosity for how AI can be used