Analytics Executive

MediaLab Group; Camden Town; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading independent media agency is seeking an Analytics Executive to join their Apollo team. This role involves managing analytics reporting and dashboarding, providing key insights that exceed client expectations. Candidates should have a passion for data and experience in data visualization and analytics within a fast-paced environment.

Benefits

25 days holiday (+ Christmas closure), birthday & mental health day off

Private medical insurance and health cash plan

Flexible working arrangements

Quarterly reviews, CPD Platinum training

Paid charity days

Qualifications

• 1-2 years of experience in data analytics.
• Strong skills in SQL and Excel.
• Experience with data visualization tools like Tableau, Power BI.

Responsibilities

• Manage and prioritise incoming tickets for data issues.
• Design, maintain, and enhance dashboards for clients.
• Deliver accurate reporting aligned with client goals.

Skills

Data visualization

SQL

Excel

Problem-solving

Communication

Job description

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA, Save the Children, Mind, Guide Dogs, Hovis, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Take ownership and be accountable)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra incentives which make life at Medialab even more rewarding:

• Time to Unwind – 25 days holiday (+ Christmas closure), birthday & mental health day off, flexi-hours, and work abroad scheme.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
  Career Growth – Quarterly reviews, CPD Platinum training, mentoring, and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps, and free professional counselling.
• Supporting Families – Enhanced parental leave and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips, and an unforgettable team culture.

MEET APOLLO: MEDIALAB'S DATA POWERHOUSE

Apollo is Medialab’s dedicated data and analytics team, comprising 25+ passionate, data-driven experts specializing in engineering, analytics, advanced measurement, and re-attribution.

We are a team committed to continuous learning, regularly adopting innovative techniques and approaches to advance both individual consultancy and technical expertise.

Since 2021, Apollo has been IPA Effectiveness Accredited, with our accreditation renewed through 2025. This recognition reflects our leadership in the analytics and measurement space, as we consistently deliver industry-leading results for our clients.

YOUR NEXT CHALLENGE:

The Analytics Executive is a critical member of the Apollo team, supporting the Analytics Manager in delivering high-quality reporting and analytics services for client teams and stakeholders. This role is perfect for someone with around 1-2 years of professional experience in data analytics who wants to grow their career in a mature but agile team.

This role involves managing daily responsibilities, including handling incoming tickets, creating dashboards, troubleshooting data issues, configuring our proprietary platform and producing impactful analysis and visualizations. By following established internal processes, you’ll play a vital role in maintaining the highest standards in reporting while delivering actionable insights that exceed client expectations.

You'll serve as a linchpin within the Apollo team, ensuring seamless delivery of reporting and analytics services. Under the guidance of the Analytics Manager, you’ll develop advanced skills and make a meaningful impact on both client projects and Apollo’s overall success.

YOUR ROLE & IMPACT:

Effective Workload Management

• Manage and prioritise incoming tickets, ensuring accurate categorization, tracking, and timely resolution.
• Communicate effectively with stakeholders throughout the ticket lifecycle, setting and managing expectations.
• Ensure tasks are appropriately routed through tickets to maintain accountability and process adherence.
• Collaborate with team members to balance workloads and reassign tasks when needed
• Provide accurate time estimates for task completion and ensure thorough ticket specifications.
  
  

Data Issue Resolution

• Proactively identify and resolve data collection or reporting issues to maintain system stability, using appropriate tools (SQL, Excel) to reach accurate, reproducible conclusions quickly.
• Support on daily system monitoring and alert handling to maintain the health and accuracy of our analytics platforms.
• Escalate high-impact problems when necessary to prevent disruptions.
• Respond promptly to data/dashboard issues, leveraging monitoring and alerting systems for proactive problem detection.
  
  

Stakeholder Relationships & Communication

• Build strong relationships with users through empathetic and professional communication.
• Keep stakeholders updated on open issues, ensuring transparency throughout the process.
• Use appropriate communication channels for different audiences, escalating updates when necessary.
• Share relevant updates with the right audiences, depending on severity and impact.
  
  

Data Visualisation

• Design, maintain, and enhance dashboards to meet client and stakeholder needs.
• Ensure visualizations are accurate, engaging, and aligned with client goals and expectations.
• Conduct quality assurance checks on dashboards after updates to ensure compliance with internal standards.
• Collect and incorporate feedback to create user-friendly, impactful dashboards.
  
  

Client Reporting & Analytics Delivery

• Deliver accurate, timely reporting that aligns with client marketing goals and KPIs.
• Conduct regular quality checks to ensure the consistency and reliability of reporting systems.
• Stay informed about client channel mixes and marketing strategies to tailor analytics services effectively.
• Collaborate with team members to maintain a high standard of delivery across all projects.
• Configuring our platform based on client requirements.
  
  

WHAT YOU WILL BRING TO THE ROLE:

Technical Skills (Essential):

• A passion for data reporting and analytics, with experience using data visualization tools (e.g., Google Data Studio, Looker, Tableau, Power BI).
• Strong Excel skills, with exposure to data querying methods (SQL etc.)
• Familiarity with collaboration and productivity platforms (e.g., Slack, Microsoft Suite, Google Drive, SharePoint).
• An enthusiasm for marketing, advertising, and data, coupled with a desire to deepen your analytics expertise.
• A basic understanding of monitoring and alerting systems for proactive issue management.
  
  

Technical Skills (Desirable):

• Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.)
• Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn.
  
  

Soft Skills (Essential):

• Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders.
• Strong problem-solving abilities with meticulous attention to detail.
• Effective organizational skills to manage workloads and meet deadlines consistently.
  
  

Experience (Desirable):

• A background in marketing, advertising, or media agency roles
• Experience with digital marketing channels and web analytics tools.
• Familiarity with reporting on marketing performance and translating data into actionable insights.