Analytics Consultant

foundever; United Kingdom; Remote; GBP 60,000 - 75,000; Full time

Job summary

Foundever is seeking a Senior Analytics Consultant to join their Data and Analytics team. The role involves leading analytics projects, developing dashboards in Power BI, and collaborating with clients to deliver impactful insights. Candidates should have over 5 years of experience in analytics, strong SQL and Power BI skills, and a passion for improving customer experiences.

Benefits

10% performance bonus

25 days annual leave plus bank holidays

Competitive pension scheme

Qualifications

• 5+ years in analytics, with at least 3 years working with contact centre data.
• Proficiency in SQL, Python, or R, preferably in MS Azure environment.
• Intermediate to advanced Power BI skills.

Responsibilities

• Lead analytics projects, develop dashboards in Power BI, and support A/B testing.
• Understand client objectives, present findings, and act as a trusted advisor.
• Translate insights into actionable projects and support business cases.

Skills

Data Analysis

Stakeholder Management

Problem Solving

Communication

Tools

Power BI

SQL

Python

R

MS Azure

Job description

Join to apply for the Senior Analytics Consultant role at Foundever

Job Overview

Are you a data-driven problem solver with 3+ years of experience working with contact centre data? Passionate about delivering impactful customer insights? Foundever is seeking an experienced Analytics Consultant to join our Data and Analytics team.

About Us

Foundever aims to create the best experiences for leading brands worldwide. With 170,000 employees across the globe, we connect brands with their customers in over 60 languages, making us a key player in the BPO industry.

The Role

You will combine industry knowledge with technical skills to deliver analytics programs that optimize processes, improve customer experiences, and increase revenue. Collaborating with internal teams and clients, you will design, pitch, and implement analytics solutions.

Key Responsibilities

1. Data Analysis: Lead analytics projects, develop dashboards in Power BI, and support experiments like A/B testing.
2. Stakeholder Management: Understand client objectives, present findings, and act as a trusted advisor.
3. Continuous Improvement: Translate insights into actionable projects, support business cases, and stay updated on industry trends.
4. Sales & Solutions: Develop business cases, support sales efforts, and create scalable analytics products.
5. Leadership: Lead projects, mentor team members, and improve processes.

Candidate Profile

• 5+ years in analytics, with at least 3 years working with contact centre data.
• Proficiency in SQL, Python, or R, preferably in MS Azure environment.
• Intermediate to advanced Power BI skills.
• Strong communication and problem-solving skills.
• Ability to manage multiple projects independently.

Package & Benefits

• Up to £75,000 salary depending on experience.
• 10% performance bonus.
• 25 days annual leave plus bank holidays.
• Competitive pension scheme.

Join a secure, stable organization with excellent training and growth opportunities. If interested, apply now to start your rewarding career with Foundever.