Analyst, M365 Technical Analyst

The European Bank for Reconstruction and Development; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The European Bank for Reconstruction and Development seeks an M365 Technical Analyst to enhance productivity and collaboration through Microsoft 365. The role involves technical support, implementation of M365 tools, and data analysis using Power BI. Join a dynamic team committed to digital transformation and make a real impact in a pioneering international organization.

Benefits

Agile and innovative work culture

Diverse and inclusive environment

Focus on sustainability and digital transformation

Qualifications

• Minimum 3 years experience in a technical analyst role.
• Strong background in M365 and related technologies.
• Experience with Generative AI technologies and M365 Copilot.

Responsibilities

• Provide technical support for M365 Productivity tools.
• Assist with M365 Copilot deployment and integration.
• Utilize Power BI for dashboards and actionable insights.

Skills

Technical support

Troubleshooting

Data analysis

Project management

Power BI

Automation

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Social network you want to login/join with:

The European Bank for Reconstruction and Development

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

17078886c0f1

Job Views:

29

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Purpose of Job

The Digital Workplace capability encompasses a range of technologies designed to enhance productivity, collaboration, and efficiency within the organization.

The M365 Technical Analyst plays a crucial role in optimizing and supporting the digital workplace by leveraging the Microsoft 365 (M365) suite, with a focus on deploying and managing M365 Copilot.

Accountabilities & Responsibilities

Technical Support and Maintenance:

• Provide technical support for M365 Productivity tools including M365 Copilot, ensuring its optimal performance and functionality.
• Troubleshoot and resolve issues related to M365 Client and backend issues focusing on M365 Copilot and its integration with the Windows operating system and other M365 applications.
• Monitor and communicate updates and changes to M365 Technologies.

Implementation and Integration:

• Assist in the technical deployment and integration of M365 and M365 Copilot within the organization.
• Collaborate with IT and business teams to ensure seamless integration of M365 Copilot into existing workflows.
• Assist in developing of training materials and sessions to help users effectively utilise M365 Copilot and other M365 products.
• Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 focusing on M365 Copilot solutions.
• Assist creation and maintenance user documentation and knowledge bases for M365 focusing on M365 Copilot.

Data Analysis, Automation and Reporting:

• Utilise Power BI to develop and maintain dashboards and reports that provide actionable insights related to M365 deployment and usage, focusing on M365 Copilot.
• Automate workflows using Power Automate to streamline the deployment and management processes for M365 Copilot.
• Analyse data to identify trends and opportunities for improvement within the digital workplace.

User Training and Support:

• Assist developing of training materials and sessions to help users effectively utilize M365 Applications including Copilot.
• Provide ongoing support and guidance to users to enhance their proficiency and adoption of M365 Copilot solutions.
• Assist creation and maintenance user documentation and knowledge bases for M365 Copilot.
• Monitor and analyse the performance of M365 identifying areas for improvement and optimisation.
• Stay updated with the latest trends and advancements in M365 and related technologies.
• Recommend and implement enhancements to improve user experience and productivity.

Knowledge, Skills, Experience & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in a technical analyst role, preferably within a digital or IT environment.

• Strong technical knowledge and hands-on experience with M365, including any exposure to Generative AUI technologies and M365 Copilot.

• Experience in implementing and supporting M365 tools and solutions.

• Proficiency in troubleshooting technical issues and providing effective solutions.

• Familiarity with data analysis and reporting tools, particularly Power BI, and automation tools like Power Automate.

• Outstanding verbal and written skills to communicate with stakeholders at all levels and able to speak about technical subjects in non-technical language

• Proven experience of supporting a large multi-user base environment, in a technical M365 role.

• Positive work ethic, organised, detail-oriented and possessing the ability to lead by example.

• Display the ability to proactively identify, investigate and resolve issues and incidents within the estate with minimal supervision

• Ability to converse and contribute to discussion forms alongside equally highly skilled and knowledgeable engineers and architects to plan and influence

• Up-to-date knowledge of Microsoft Online Services cloud platforms: Microsoft 365 (including Azure Active Directory, Azure AD Premium, Microsoft 365 E5, Microsoft Azure, Dynamics 365 and Power Platform) as well as different Microsoft licensing models.

• Strong analytical and problem-solving skills.

• Excellent technical aptitude and ability to learn new technologies quickly.

• Effective communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Proficiency in project management tools and techniques.

• High level of adaptability and resilience in a fast-paced environment.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.