Analyst, Issue Management & Controls

American Express; Brighton; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Analyst in the International Premium Products & Benefits team. In this dynamic role, you'll lead the way in managing Operational Risk Events, collaborating with various teams to enhance proactive process controls. This position offers the opportunity to work across international markets, solving complex issues while ensuring best practices are shared. With a commitment to employee well-being and professional development, this role is perfect for someone eager to make a significant impact in a fast-paced environment.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical benefits

Generous paid parental leave

Free access to wellness centers

Career development opportunities

Qualifications

• Experience in operational risk, compliance, or risk management.
• Strong attention to detail and process-driven approach.

Responsibilities

• Own Operational Risk Events and support local markets.
• Track and manage open ICS Operational Risk Events.

Skills

Operational Risk Management

Issue Management

Problem Solving

Collaboration

Critical Thinking

Communication

Job description

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The International Premium Products & Benefits team (IPPB), within the International Card Services (ICS) Centre of Excellence (COE),is responsible fordelivering and enabling transformational growth opportunities by delivering best-in-class premium products, capabilities, customer experiences & partnerships to drive revenue growth and margin expansion.The Analyst, Issue Management and Controls will report to the Manager, Issue Management & Controls and will play an integral role in tracking, monitoring and owning Operational Risk Events across IPBB; further enhancing proactive process controls and supporting local markets in issue resolution through best practice sharing


How will you make an impact in this role?The Analyst will own Operational Risk Events E2E in the International Premium Products & Benefits team, support local ICS markets in ORE closure and play a key role in wider Governance initiatives/enhancements across the ICS COE. In addition, the analyst will own multiple workstreams to enhance proactive process controls across ICS, in partnership with Control Management and TechnologyThe role will involve extensive collaboration with the Loyalty & Partnerships team in the International Premium Products and Benefits COE, Control Management, Technology, Compliance, and local markets. The role may also require working directly with external Third PartiesThe successful applicant will have experience in issue management and will possess excellent communication, collaboration, problem solving and critical thinking skills.

• Own OREs across the International Premium Products & Benefits team and support local markets with ORE closure
• Share best issue management practices with ICS local markets
• Play a key role to track and manage open ICS OREs and integrate key learnings into future process control enhancements
• Partner with Technology and Control Management to build proactive controls addressing key process gaps/risks
• Share insights, better practices & themes across the enterprise

Minimum qualifications

• Prior experience in operational risk, compliance, operations or other risk management functions preferred
• Prior experience in issue management and issue resolution
• Demonstrated experience working across multiple international markets in governance type roles
• Experience working in loyalty and partnerships
• A critical thinker with proven ability to solve complex problems and deliver solutions
• Strong attention to detail with a diligent, process driven approach
• High energy, strong will-to-win and ability to thrive in a fast-paced, ambiguous environment
• Ability to act autonomously and drive forward a range of activities with a high level of personal accountability
• Experience in multi market roles
• Ability to work across central and local teams/leaders and galvanize them against common objectives
• Strong collaboration skills and ability to build relationships, with proven ability to influence across multiple global teams.
• Exceptional oral and written communication skills; can adjust style depending on external audiences and internal stakeholders
• International and global mindset

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.