Analyst, Business Transformation

OFX; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial operations firm in London is seeking an Analyst for its Business Transformation team. This role involves analyzing data and improving business processes to enhance client experience. Candidates should have 5-6 years of relevant experience, a degree in a related field, and strong analytical skills. The firm promotes a hybrid work environment and offers various learning opportunities.

Benefits

Learning and career development opportunities

Hybrid work model

Birthday leave

Volunteer day

Recognition programs

Qualifications

• 5-6 years in business, operations, or analyst role.
• Understanding of process improvement methods preferred.

Responsibilities

• Map and review business processes to identify improvements.
• Support the implementation and track process changes.
• Collect and analyze data to identify trends.
• Help communicate changes and support team training.

Skills

Analytical skills

Problem-solving

Communication

Teamwork

Data analysis

Education

Degree in Business, Finance, Operations, or related field

Tools

Excel

PowerPoint

BI dashboards

Job description

Company Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Job Description

About the role:

As an Analyst in the Business Transformation team, you will support efforts to improve how our company operates. You’ll work closely with different teams to help identify areas for improvement, analyse data, and assist in making our processes more efficient. This role is a great opportunity to learn about business operations and contribute to projects that enhance client experience, quality, and performance across the organisation.

You will report to the Head of Client Operations and Business Transformation and collaborate with teams across operations, product, and technology.

What You’ll Do:

Process Support and Analysis:

• Assist in mapping and reviewing business processes to find areas for improvement across the region.
• Help gather feedback from teams and analyse data to support recommendations.
• Support the implementation of process changes and track their impact.

Project Assistance:

• Contribute to cross-functional projects by helping with planning, documentation, and coordination.
• Monitor project timelines and help ensure tasks are completed on schedule.
• Prepare reports and presentations to communicate project progress.

Change Support:

• Help communicate changes to teams and support training or onboarding related to new processes.
• Promote a culture of continuous improvement by sharing best practices and learning from others.

Data and Reporting:

• Collect and analyse data to identify trends and performance gaps.
• Assist in developing and maintaining dashboards and performance metrics (KPIs).

Quality and Compliance:

• Support quality checks and help document standard procedures.
• Assist in ensuring processes meet compliance and regulatory requirements.

Learning and Development:

• Stay up to date with industry trends and tools related to process improvement.
• Take part in training and development opportunities to build your skills.

Qualifications

What You Bring:

Qualifications:

• A degree in Business, Finance, Operations, or a related field.
• Interest in process improvement and operational efficiency.

Skills and Experience:

• 5-6 years of experience in a business, operations, or analyst role.
• Understanding of process improvement methods (e.g., Lean, Six Sigma) is preferable.
• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.
• Comfortable working with data and tools like Excel, PowerPoint, or BI dashboards.
• Eagerness to learn and adapt in a fast-paced environment.

Additional Information

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#LI-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [e-mail].

We encourage you to apply if this role aligns with your career aspirations.