AML & Safer Gambling Customer Executive

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the iGaming industry is seeking an AML & Safer Gambling Customer Executive in Slough. This hybrid role focuses on delivering exceptional customer support while ensuring compliance with AML regulations, making it perfect for those passionate about customer experience and risk management.

Benefits

Private Health Insurance

Learning and Development Programmes

Qualifications

• Experience in customer support or compliance, ideally within iGaming.
• Fluent English with excellent communication skills.
• Strong relationship-building skills with a customer-first mindset.

Responsibilities

• Act as main point of contact for UK customers via phone and email.
• Conduct due diligence checks for AML/CTF compliance.
• Engage directly with players showing signs of risk in a supportive manner.

Skills

Customer Support

Compliance

Relationship Building

Analytical Thinking

Attention to Detail

Tools

CRM platforms

Microsoft Office Suite

JIRA

Job description

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AML & Safer Gambling Customer Executive, slough

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Client:

NetBet

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: AML & Safer Gambling Customer Executive

About GIMO:

Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.

THE ROLE :

As an AML & Safer Gambling (SG) Customer Support Executive, you will play a key role in providing outstanding support to our UK-based customers while ensuring regulatory compliance. This hybrid role combines customer relationship management with AML/CTF and safer gambling due diligence tasks.

You will collaborate across departments to identify risks, support vulnerable players, and maintain trust through discreet and professional service. This is an exciting opportunity for someone passionate about compliance and customer experience within the iGaming industry.

Duties and Responsibilities:

Customer Support & Relationship Management

• Act as the main point of contact for UK customers, delivering personalized, high-quality support via phone and email.
• Build strong, long-term relationships with customers, fostering loyalty and satisfaction.
• Tailor customer interactions based on individual behaviours, preferences, and engagement history.
• Maintain discretion and professionalism in all communications.

Compliance & Safer Gambling (AML/CTF & SG)

• Conduct due diligence checks on new and existing customers to ensure compliance with AML/CTF and LCCP regulations.
• Review and assess player behaviours for markers of gambling harm or suspicious activity.
• Engage directly with players showing signs of risk or harm via phone and email in a supportive, non-confrontational manner.
• Maintain accurate records and update internal systems with detailed case notes.
• Ensure internal processes align with regulatory guidance, RG policies, and best practices

Collaboration & Process Improvement

• Work closely with the Player Protection, Compliance, Customer Support, Marketing, and Finance teams.
• Contribute to cross-functional projects and ad hoc initiatives such as remediation work or process improvements.
• Offer feedback on emerging trends in customer behaviour, regulatory risks, and engagement strategies.

Person Specifications:

• Experience in a customer support, AML/CTF, safer gambling, or compliance role—ideally within iGaming, online casino, or sports betting is desirable.
• Fluent English speaker (written and verbal) with excellent communication skills.
• Strong relationship-building skills and a customer-first mindset.
• Highly organized with the ability to multitask and prioritize under pressure.
• Analytical thinking and sound judgement when handling complex or sensitive customer cases.
• Comfortable using CRM platforms, Microsoft Office Suite (Excel, Word, PowerPoint), RMS, JIRA, and adaptable to new systems.
• High level of integrity, discretion, and attention to detail.
• Passion for sports, gaming, or entertainment is a plus.
• Willingness to work flexible hours, including occasional weekends, based on business needs.
• Private Health Insurance
• Learning and Development Programmes

“GIMO & NetBet are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’