Ambulatory Care/ Care of Older people Administrator

Whittington Hospital NHS Trust; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in London is seeking an Ambulatory Care/ Care of Older People Administrator to join their team. The role includes responsibilities such as booking appointments, assisting with patient queries, and providing comprehensive administrative support to clinical staff. Candidates should have at least 2 years of administrative experience and familiarity with the NHS. Competitive salary range between £30,546 to £32,207 per annum. This position involves full-time on-site work.

Benefits

Annual leave benefits

Opportunity to work in a diverse environment

Professional development opportunities

Qualifications

• At least 2 years previous experience in providing comprehensive administrative support to Senior managers.
• Experience of working in the NHS.
• Experience of minute/note taking.

Responsibilities

• Registering and greeting patients on arrival.
• Answering telephone calls courteously and identifying yourself.
• Booking appointments and managing team inboxes.

Skills

Ability to interpret and prioritize workload

Ability to adapt to change

Education

GCSE (5 grades A*- C) or equivalent experience

Good general knowledge of the NHS

Tools

Microsoft Office Package (Word and Excel)

Job description

Ambulatory Care/ Care of Older people Administrator

Title: Ambulatory Care/ Care of Older people Administrator

Grade: Band 3

Annual Leave: 27days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service

Department: Ambulatory Care/ Care of Older people

Responsible to: General Manager - Emergency and Integrated Medicine

Accountable to: Service Manager - Ambulatory Emergency Care

Job Summary

To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.

To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

To create clinics and assist with booking patient appointments in outpatients.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job responsibilities

Main Duties

• Registering and greeting patients on arrival
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
• Deal with queries face to face, on the telephone or via email
• Ordering notes for patient admission, for doctor's perusal
• Ensuring accurate data entry of patient data on all systems
• Amend patient and GP details as required
• Booking appointments
• To monitor the team email inboxes, ensuring task have been completed.
• Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
• To take responsibility for effective use of office supplies.
• Logging all IT issues and notifying Lead Administrator
• Keeping workstations neat and tidy at all times
• Ensuring that the porters collect the confidential waste and bags for health records
• To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
• To deal with enquiries from patients and staff, both internal and external
• Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
• To provide administrative support to all clinical staff on duty
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
• Order notes for patient admission
• Accurate data inputting for outcoming of patients
• Promote the department to deliver the goals of Whittington Health
• To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
• To contribute to team and departmental discussions in order to develop and modernise the service

Person Specification

Skills & Abilities

• Ability to interpret and priorities workload.
• Ability to adapt to change within working environment.

Education / Qualifications

• GCSE (5 grades A*- C) or equivalent experience
• Good general knowledge of the NHS

Knowledge & Experience

• Recent working knowledge of Microsoft Office Package including Word and Excel
• Experience of minute/note taking
• At least 2 years previous experience in providing comprehensive administrative support to Senior managers
• Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,546 to £32,207 a yearper annum inclusive of HCAS