Ambulance Dispatcher - Exeter

South West Ambulance Service Trust; Exeter; On-site; GBP 27,000; Part time

Job summary

An established industry player is seeking dedicated Ambulance Dispatchers to join their dynamic team in Exeter. This role is vital for managing emergency and non-emergency calls, ensuring effective vehicle deployment across the region. Candidates will thrive in a fast-paced environment, working collaboratively in a 24/7 control room. With a commitment to compassionate care, this position offers significant career development opportunities and a supportive work culture. If you are passionate about making a difference and embody the values of teamwork and innovation, this role is perfect for you.

Benefits

Generous NHS Pension Scheme

27 days annual leave

Access to emotional support services

Career progression opportunities

Pay enhancements for out of hours

Car leasing scheme

Free parking across Trust sites

Wide range of discounts

Qualifications

• Candidates should have strong communication and keyboard skills.
• Must handle pressure well and be tactful in various situations.

Responsibilities

• Manage deployment of vehicles for emergency and non-emergency calls.
• Work as part of a 24/7 control room team.

Skills

Good keyboard skills

Good oral communication skills

Ability to work calmly under pressure

Tact and diplomacy

Education

4 GCSEs at C grade or above, including English

Job description

Join to apply for the Ambulance Dispatcher - Exeter role at South Western Ambulance Service NHS Foundation Trust.

Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.

Part-time hours will be considered through the flexible working application.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

All shortlisted candidates will be invited to attend an assessment centre, date TBC.

• Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Your background

• 4 GCSEs at C grade or above, including English (or equivalent)
• Good keyboard skills
• Good oral communication skills
• The ability to be tactful and diplomatic as required is also necessary
• Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
• Ability to work calmly under pressure

What We Can Offer You

• Starting salary of £26,530
• Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
• Generous NHS Pension Scheme
• 27 days annual leave plus additional bank holiday leave allocated
• Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
• Significant career progression opportunities within the Clinical Hub and wider trust.

For more information on this role, please watch the following video: Video Link.

Please note, we will be recruiting to a holding pool for our next course intakes.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

For further details / informal visits contact: Name: HR Services Job title: HR Services Email address: [e-mail] Telephone number: 0300 3690 360

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitals and Health Care