Ambulance Care Hospital Coordinator

Welsh Ambulance Services; Whitchurch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Whitchurch is seeking an Ambulance Care Hospital Coordinator to oversee transport for oncology patients. Essential skills include effective communication, organization, and the ability to maintain quality standards. The role involves coordination among health units and patients, with a focus on service delivery. Previous experience and strong customer care skills are highly desired.

Qualifications

• Experience with statistical information for performance monitoring.
• Ability to travel between sites in a timely manner.
• Experience monitoring activity and performance.

Responsibilities

• Coordinate patient journey information and quality assurance.
• Act as first point of contact for health boards and patients.
• Proactively resolve issues on and off site.

Skills

Planning and organisational skills

Customer care skills

Proactive issue resolution

Education

5 GCSE’s at grade C or above

Job description

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Ambulance Care Hospital Coordinator, Whitchurch

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Client:

Welsh Ambulance Services

Location:

Whitchurch, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7e00780ee146

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job overview

Responsible for the coordination / monitoring of all aspects of the day to day transport provision for Enhanced Care Oncology patients.

We are looking for an individual who is self motivated ,organised who can work as part of a team and can also work unsupervised.

The role will is predominately office based so computer and phone skills is essential

To support the delivery of a customer focused approach to the provision of Oncology transport in Wales through the effective supervision of patient journeys.

Responsible for coordinating patient journey information and planning optimum patient journey and assisting day controllers/planning with the quality assurance of live oncology transport journeys.

Act as a main point of communication between oncology patients, oncology units and transport providers control teams throughout Wales.

Main duties of the job

The Ambulance Care Hospital Coordinator is responsible for supporting delivery of safe, high-quality care that meets patient needs and aligns with commissioner expectations.

The role will play a key part within the Journey Coordination Centre (JCC) and the Enhanced Hubs delivering a customer focused service to patients and health boards ensuring a focused approach to non-emergency healthcare transport.

Key responsibilities include:

• Acting as the first point of contact for health boards, hospital departments, clinics, patients, and discharge desks.
• Coordinating patient journey information, with a focus on maintaining quality and performance standards.
• Developing and maintaining effective relationships to support smooth service delivery.
• Proactively resolving issues on and off site, with the ability to escalate when necessary.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

• 5 GCSE’s at grade C or above including English/Welsh and maths or relevant experience.
• Ability to travel between WAST and HB sites in a timely manner.
• Experience working with statistical information for performance and quality monitoring purposes.

Experience

• Experience of monitoring and scrutinising activity and performance.
• Experience liaising with clinics and other colleagues.
• Experience dealing with day-to-day issues that arise at a hospital level, ensuring particular attention to quality and performance standards.
• Be fully trained on the inhouse booking system
• Experience of dealing with and resolving complaints.

Skills and Attributes

• Excellent planning and organisational skills to help prioritise own workloads, ensuring that deadlines are met.
• Ability to coordinate activity and provide a voice between patients, the hospital site and Ambulance Care.
• Customer care skills with the ability to deal with any issues and escalate where necessary
• Be proactive in seeking and resolving issues.

Other

• The post holder is generally office based. However, the nature of the role necessitates frequent travel across Wales, attending meetings and visiting sites.
• Have a flexible approach to work and be willing to work flexible hours during the day to meet the needs of the service.
• Ability to speak Welsh
• Understand and utilise WAST ICT system and other health boards in house systems where required.
• Knowledge and understanding of discharge processes.