Ambulance Care Assistant - Mental Health

ERS Medical; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading patient transport service provider in Burgess Hill seeks an enthusiastic Ambulance Care Assistant to support the transport of service users, ensuring safety and care during journeys. Candidates should have a full UK driving license and experience in care or security. This full-time role involves 12-hour shifts on a 4 on 4 off rota, with comprehensive benefits including life assurance and health consultations.

Benefits

Life Assurance (£5,000)

24/7 online/telephone GP consultations

Mental health consultations

Paid holidays

Pension

Employee Assistance Program

Qualifications

• Full manual UK driving license.
• Experience in care, security, prison, or public service.
• Commitment to patient care and rapport building.
• Physical fitness for patient handling and restraint.

Responsibilities

• Transporting service users between locations, including hospitals and prisons.
• Ensuring safe vehicle operation.
• Assisting with challenging behaviour and mental health issues.
• Maintaining ambulance safety, cleanliness, and tidiness.

Skills

Effective communication skills

Teamwork and collaboration skills

Problem-solving skills

Calm, careful driving

Job description

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Ambulance Care Assistant - Mental Health, Burgess Hill

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Client:

ERS Medical

Location:

Burgess Hill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

116d7d972e50

Job Views:

21

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our team based in Burgess Hill, Sussex.

We are looking for enthusiastic, care-focused individuals to join our Safe Care Division (Secure Mental Health). If you're passionate about people and want to make a difference, consider a career with us. Experience in care, security, prison, or public service backgrounds is preferred.

Your main responsibility will be supporting police and other professionals in transporting service users to and from healthcare facilities. This can be done alone or as part of a team, so a full UK driving license is essential. Full training will be provided.

This is a full-time role, working 12-hour shifts on a 4 on 4 off rota, including weekends, covering 24 hours a day. Please only apply if you can commit to these hours.

Benefits include:

• Life Assurance (£5,000)
• 24/7 online/telephone GP consultations
• Second opinion medical support
• Cash-plan benefits (dental, optical, chiropody)
• Mental health and physiotherapy consultations
• Legal advice
• Financial guidance
• Long Service Recognition
• Internal Recognition Scheme
• Referral incentives
• Support foundations
• Paid holidays, pension, Blue Light Card, uniform, Employee Assistance Program, flu vaccinations

Main Duties:

• Supporting the service user on board as part of a team
• Ensuring safe vehicle operation
• Assisting with challenging behaviour and mental health issues
• Supporting physical interventions if needed
• Transporting service users between locations, including hospitals and prisons
• Liaising with hospital staff and police for safety
• Handling, securing, and assisting with patient transfer
• Maintaining ambulance safety, cleanliness, and tidiness

Successful candidates will have:

• Full manual UK driving license
• Experience in care, security, prison, or public service
• Commitment to patient care and rapport building
• Effective communication skills
• Calm, careful driving with no more than six penalty points
• Teamwork and collaboration skills
• Physical fitness for patient handling and restraint
• Problem-solving skills and behavioural awareness

About Us:

EMED Group, formed from the merger of ERS Medical and E-Zec Medical, is the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues. We aim to improve health and wellbeing through our transport and care services.

We are committed to equality, diversity, and inclusion, providing a respectful and inclusive work environment.

Please note that this role requires regulatory pre-employment checks, including employment history and HMRC records.